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What's this all about?
Find out important updates related to our range of services. And, you can also see whether our range of services are running as we expect, if we're aware of any issues, or if we're planning a period of maintenance soon.
Planned Upgrades
In order to keep our systems up to date and add improvements we sometimes need to carry out essential maintenance.
So we don't cause you too much disruption, we do this in the early hours of the morning from 01:55 to 02:30.
When we have essential maintenance planned outside of these times, we will provide an update below and give you the specific times and services affected.
Mobile App
Service update
To ensure we continue to provide you with a reliable service, we will be carrying out routine maintenance from approximately 02:30 BST until approximately 05:30 BST this Sunday 31st March. This means that our Mobile banking will be unavailable during these times. We are sorry for any inconvenience that this will cause and thank you for your patience.
Digital Banking
Service working normally
To ensure we continue to provide you with a reliable service, we will be carrying out routine maintenance from approximately 02:30 BST until approximately 07:15 BST this Sunday 31st March. This means that our Digital banking will be unavailable during these times. We are sorry for any inconvenience that this will cause and thank you for your patience.
Websites
Service working normally
Payments
Service working normally
Credit Cards
Service working normally
Debit Cards
Service working normally
Branch
Service working normally
ATM Network
Service update
Royal Bank of Scotland cash machines will be under-going routine maintenance between 02:15 BST and 02:45 BST on Sunday 31 March. Customers will experience an outage of 15mins of the ATM service during these times.
When an outage occurs this means:
Access to cash will not be available at the NatWest, Royal Bank of Scotland, Ulster Bank & Tesco ATMs impacted by this change.
Royal Bank of Scotland Debit card holders will not be able to use the cash machines of other financial institutions
Payments and Transfers Options will be unavailable at these times
Telephone Services
Service update
To ensure we continue to provide you with a reliable service, we will be carrying out routine maintenance from approximately 02:30 BST until approximately 07:20 BST this Sunday 31st March. This means that our Telephone banking will be unavailable during these times. We are sorry for any inconvenience that this will cause and thank you for your patience.