Managing your personal details

The quickest way to let us know your name has changed is through our app. Here’s step-by-step details on how you do it:

 

Firstly:

• Download the app.
• Register for biometric security.
• Have the supporting documentation showing your full new legal name. 

When ready follow the below steps:

1. Log in to the app.
2. Select your profile by clicking on your initials/picture on the top left of screen.
3. Select Manage your personal details.
4. Select the arrow next to your legal name.
5. Review your current name details.
6. Pass biometric security.
7. Complete an eForm informing us of your new legal name.
8. Attach an image of your supporting documentation in an email and send it to us at ChangeofName@rbs.com. In the subject line please include your current name and your main account details (account number and sort code).

Your name will be updated in 2 - 4 working days. We will contact you if we require any further information.

Change of name documentation

Please remember to email us the supporting documentation to support your change of name depending on the circumstance as listed below:

 

Marriage/Civil Partnership

• Marriage/Civil Partnership certificate.

Divorce or Dissolution (provide any of the following):

• Decree absolute and birth certificate.
• Final dissolution order and birth certificate.
• Marriage certificate only, if reverting to their maiden name/former name when the certificate links both the married and maiden/former name.

Separation without divorce

• Marriage certificate along with Birth Certificate.

Adoption

• A deed poll letter.

Other change of name

• Deed poll or statutory declaration. The deed poll can be registered or non-registered (also known as Make your own deed poll).

Change of gender only

• You can request to change your gender status without providing document evidence. At the moment we can only process male or female genders. We can update titles to gender neutral titles such as Mx.

Give us a call to change your name through Telephone Banking. When you call you will need your Telephone/Digital Banking login details (they’re the same).

 

• UK:  03457 242 424
• Relay UK: 18001 03457 242 424
• Overseas: +44 (0)131 549 8888

When you call us you will hear an automated menu where you can make a selection based on what you want to do.  Press 4 to go through to one of our team. and a Royal Bank of Scotland team member will guide you through the process.

 

Your name will be updated in 2 - 4 working days.

 

For credit card only customers

 

Call the number on the back of your card and a Royal Bank of Scotland team member will guide you through the process.

If you need to visit a branch to change your name, please follow the steps below to make it a seamless visit:

 

What you will need:

 

• Your debit card.
• Photographic ID.
• Supporting documentation.

 

Make sure you bring your debit card as we’ll ask you to tap in your PIN to check that it’s you.

 

Change of name documentation

 

Please bring with you the supporting documentation to support your change of name depending on the circumstance as listed below:

 

Marriage/Civil Partnership

 

• Marriage/Civil Partnership certificate.

 

Divorce or Dissolution (provide any of the following):

 

• Decree absolute and passport in maiden/former name.
• Decree absolute and birth certificate.
• Final dissolution order and birth certificate.
• Marriage certificate only, if reverting to their maiden name/former name when the certificate links both the married and maiden/former name.

 

Separation without divorce

 

• Marriage certificate along with suitable identification and address verification documents.

 

Adoption

 

• A deed poll letter or acceptable identification and address verification documents.

 

Other change of name

 

• Deed poll or statutory declaration. The deed poll can be registered or non-registered (also known as Make your own deed poll).

 

Change of gender only

 

• You can request to change you gender status without providing document evidence. At the moment we can only process male or female genders. We can update titles to gender neutral titles such as Mx.

The quickest way to change your address is via our mobile app. Below is a step by step guide on how to do this.  Provided you have all your details to hand and are registered for Mobile Banking you can instantly change your address this way.

 

What you will need:

 

Access to Mobile Banking and be registered for biometric approval.

 

Log in to the mobile app:

 

1. Select your profile by clicking on your initials/picture on the top left of screen.
2. Select Manage your personal details.
3. Select the arrow next to your address.
4. Follow the on screen instructions to change your address.

Give us a call to change your address through Telephone Banking. When you call you will need your Digital/Telephone Banking login details (they’re the same).

 

• UK:  03457 242 424
• Relay UK: 18001 03457 242 424
• Overseas: +44 (0)131 549 8888

 

When you call us you will hear an automated menu where you can make a selection based on what you want to do.  Press 4 to go through to one of our team and a Royal Bank of Scotland team member will guide you through the process.

 

For credit card only customers

 

Call the number on the back of your card and a Royal Bank of Scotland team member will guide you through the process.

To update your address in Digital Banking you will need your log in details to hand.

 

Log in to Digital Banking:

 

1. Select 'Your Details' from the left-hand menu or top of screen.
2. Select 'Update your address details'.
3. Confirm the address shown needs to be updated.
4. You will then be prompted to start a conversation with Cora.
5. Follow the onscreen instructions to update your address.

 

Please note that if you only have a mortgage with us, log in to Digital Banking and start a chat directly with Cora to update your address.

To change your address when visiting a branch you will need to bring your Debit Card with PIN and proof of ID.

Then we can go about helping you change your address. The change will take place with immediate effect.

 

For credit card customers

 

A change of address form will be completed and submitted by the branch. It will then take 2 days for the change of address to be updated.

The quickest way to change your mobile number is via our mobile app.  Below is a step by step guide on how to do this.

 

What you will need:

 

Access to Mobile Banking and be registered for biometric approval.

 

Log in to the Mobile App:

 

1. Select your profile by clicking on your initials/picture on the top left of screen.
2. Select Manage your personal details.
3. Select the arrow next to your mobile number.
4. Follow the on screen instructions to change your mobile.

 

Your mobile number will be update immediately and you will receive and SMS confirming this change has been made.

Give us a call to change your mobile number through Telephone Banking. When you call you will need your Telephone/Digital Banking login details (they’re the same).

 

• UK:  03457 242 424
• Relay UK: 18001 03457 242 424
• Overseas: +44 (0)131 549 8888

When you call us you will hear an automated menu where you can make a selection based on what you want to do.  Press 4 to go through to one of our team where a Royal Bank of Scotland team member will guide you through the process.

 

For credit card only customers

 

Call the number on the back of your card, a Royal Bank of Scotland team member will guide you through the process.

To update your mobile number in Digital Banking you will need your log in details and card reader or your mobile to hand if biometric approval has been set up in the mobile app.

 

Log in to Digital Banking:

 

1. Select 'Your Details' from the left-hand menu or top of screen.
2. Select 'Update mobile number'.
3. Follow on screen instructions to complete updating your mobile.

 

Your mobile number will be update immediately and you will be notified of the change.

To change your mobile number when visiting a branch you will need to bring your Debit Card and PIN or proof of ID.

 

Then we can go about helping you change your mobile number. The change will take place with immediate effect.

 

For credit card customers:

 

A  form will be completed and submitted by the branch. It will then take 2 days for the change of email address to be updated.

The quickest way to change your email address is via our mobile app. Below is a step by step guide on how to do this.  Provided you have all your details to hand and are registered for mobile banking you can instantly change your address this way.

 

What you will need:

 

Access to Mobile Banking and be registered for biometric approval.

 

Log in to the Mobile App:

 

1. Select your profile by clicking on your initials/picture on the top left of screen.
2. Select Manage your personal details.
3. Select the arrow next to your Email address.
4. Follow the on screen instructions to change your email.

 

Your email address will be update immediately and you will receive and SMS confirming this change has been made.

Give us a call to change your email address through Telephone Banking. When you call you will need your Digital/Telephone Banking login details (they’re the same).

 

• UK:  03457 242 424
• Relay UK: 18001 03457 242 424
• Overseas: +44 (0)131 549 8888

 

When you call us you will hear an automated menu where you can make a selection based on what you want to do.  Press 4 to go through to a Royal Bank of Scotland team member who will guide you through the process.

 

For credit card only customers

 

Call the number on the back of your card, a Royal Bank of Scotland team member will guide you through the process.

To update your email address in Digital Banking you will need your log in details and card reader or your mobile to hand if biometric approval has been set up in the mobile app.

 

Log in to Digital Banking:

 

1. Select 'Your Details' from the left-hand menu or top of screen.
2. Select 'Update email address'.
3. Follow on screen instructions to complete updating your email.

 

Your email address will be update immediately and you will be notified of the change.

To change your email when visiting a branch you will need to bring your Debit Card and PIN or proof of ID.

Then we can go about helping you change your email address. The change will take place with immediate effect.

 

For credit card customers

 

A form will be completed and submitted by the branch. It will then take 2 days for the change of email address to be updated.