It's important to not only keep friends and family informed of your new address, but organisations like your employer too.
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Banking with us
Manage your personal details
How to change your personal details
Name OpenClose
Change of name
There may come a time when you need to change your legal name. There are now multiple ways you can inform us about a change of name.
Mobile
Change your name in the Mobile App
The quickest way to inform us about a change in your name is via our app. Below is a step-by-step guide on informing you on what you need to.
To do this you will first need to:
- Download the app.
- Register for biometric security.
- Have the supporting documentation showing your full new legal name.
When ready follow the below steps:
- Log into the app.
- Select your profile by clicking on your initials/picture on the top left of screen.
- Select Manage your personal details.
- Select the arrow next to your legal name.
- Review your current name details.
- Pass biometric security.
- Complete an eForm informing us of your new legal name.
- Attach an image of your supporting documentation in an email and send it to us at changeofname@rbs.com. In the subject line please include your current name and your main account details (account number and sort code).
Your name will be updated in 2 - 4 working days. We will contact you if we require any further information.
Telephone
Change you name via Telephone Banking
Give us a call to change your name through Telephone Banking. When you call you will need your Digital/Telephone Banking login details (they’re the same).
When you call us you will hear an automated menu where you can make a selection based on what you want to do.
- UK: 03457 888 444
- Relay UK: 18001 03457 888 444
- Overseas: +44 8705 888 444
Press 4 to go through to one of our team.
A Royal Bank of Scotland team member will guide you through the process.
Your name will be updated in 2 - 4 working days.
For credit card only customers
Call the number on the back of your card, a Royal Bank of Scotland team member will guide you through the process.
Branch
Branch
If you need to visit a branch to change your name, please follow the steps below to make it a seamless visit:
What you will need:
- Your debit card.
- Photographic ID.
- Supporting documentation.
Make sure you bring your debit card as we’ll ask you to tap in your PIN to check that it’s you.
Change of name documentation
Please bring with you the supporting documentation to support your change of name depending on the circumstance as listed below:
Marriage/Civil Partnership
- Marriage/Civil Partnership certificate.
Divorce or Dissolution (provide any of the following):
- Decree absolute & passport in maiden/former name.
- Decree absolute & birth certificate.
- Final dissolution order & birth certificate.
- Marriage certificate only, if reverting to their maiden name/former name when the certificate links both the married and maiden/former name.
Separation without divorce
- Marriage certificate along with suitable identification and address verification documents.
Adoption
- A deed poll letter or acceptable identification and address verification documents.
Other change of name
- Deed poll or statutory declaration. The deed poll can be registered or non-registered (also known as Make your own deed poll).
Change of gender only
- You can request to change you gender status without providing document evidence. At the moment we can only process male or female genders. We can update titles to gender neutral titles such as Mx.
Address OpenClose
Change of address
Should you wish to change your address with us, please see below on how to complete this through your preferred channel.
Mobile
Mobile App
The quickest way to change your address is via our mobile app. Below is a step by step guide on how to do this. Provided you have all your details to hand and are registered for mobile banking you can instantly change your address this way.
What you will need:
Access to Mobile Banking and be registered for biometric approval.
Log in to the Mobile App:
- Select your profile by clicking on your initials/picture on the top left of screen.
- Select Manage your personal details.
- Select the arrow next to your address.
- Follow the on screen instructions to change your address.
Online
Digital Banking
To update your address in Digital Banking you will need your log in details to hand.
Log in to Digital Banking:
- Select 'Your Details' from the left-hand menu or top of screen.
- Select 'Update your address details'.
- Confirm the address shown needs to be updated.
- You will then be prompted to start a conversation with Cora.
- Follow the onscreen instructions to update your address.
Please note that if you only have a mortgage with us, log in to Digital Banking and start a chat directly with Cora to update your address.
Telephone
Telephone Banking
Give us a call to change your address through Telephone Banking. When you call you will need your Digital /Telephone Banking login details (they’re the same).
When you call us you will hear an automated menu where you can make a selection based on what you want to do.
- UK: 03457 888 444
- Relay UK: 18001 03457 888 444
- Overseas: +44 8705 888 444
Press 4 to go through to one of our team.
A Royal Bank of Scotland team member will guide you through the process.
Your name will be updated in 2 - 4 working days.
For credit card only customers
Call the number on the back of your card, a Royal Bank of Scotland team member will guide you through the process.
Branch
Branch
To change your address when visiting a branch you will need to bring your Debit Card with Pin and proof of ID.
Then we can go about helping you change your address. The change will take place with immediate effect.
For credit card customers
A change of address form will be completed and submitted by the branch. It will then take 2 days for the change of address to be updated.
Send us a letter
If you can't make it to a branch you can also change your address by sending a letter to your nearest branch.
Your letter must contain your:
- Personal details - Name, DOB, Address (new and current address).
- Account details - Account Number & Sort code.
Email address OpenClose
Change of email
Changed your email address recently? Let us know and keep your email up-to-date. You can do this in many ways, the quickest way is via the Mobile App.
Mobile
Mobile App
The quickest way to change your email address is via our mobile app. Below is a step by step guide on how to do this. Provided you have all your details to hand and are registered for mobile banking you can instantly change your address this way.
What you will need:
Access to Mobile Banking and be registered for biometric approval.
Log in to the Mobile App:
- Select your profile by clicking on your initials/picture on the top left of screen.
- Select Manage your personal details.
- Select the arrow next to your Email address.
- Follow the on screen instructions to change your email.
Your email address will be update immediately and you will receive and SMS confirming this change has been made.
Online
Digital Banking
To update your email address in Digital Banking you will need your log in details and card reader or your mobile to hand if biometric approval has been set up in the mobile app.
Log in to Digital Banking:
- Select 'Your Details' from the left-hand menu or top of screen.
- Select 'Update email address'.
- Follow on screen instructions to complete updating your email.
Your email address will be update immediately and you will be notified of the change.
Telephone
Telephone Banking
Give us a call to change your email address through Telephone Banking. When you call you will need your Digital/Telephone Banking login details (they’re the same).
When you call us you will hear an automated menu where you can make a selection based on what you want to do.
- UK: 03457 888 444
- Relay UK: 18001 03457 888 444
- Overseas: +44 8705 888 444
Press 4 to go through to one of our team.
A Royal Bank of Scotland team member will guide you through the process.
For credit card only customers
Call the number on the back of your card, a Royal Bank of Scotland team member will guide you through the process.
Branch
Branch
To change your email when visiting a branch you will need to bring your Debit Card and Pin or proof of ID.
Then we can go about helping you change your email address. The change will take place with immediate effect.
For credit card customers
A form will be completed and submitted by the branch. It will then take 2 days for the change of email address to be updated.
Mobile number OpenClose
Change of mobile number
Got a new mobile, need to update your number? No problem. There are many ways you can update your mobile number. The quickest way is via the Mobile App.
Mobile
Mobile App
The quickest way to change your mobile number is via our mobile app. Below is a step by step guide on how to do this.
What you will need:
Access to Mobile Banking and be registered for biometric approval.
Log in to the Mobile App:
- Select your profile by clicking on your initials/picture on the top left of screen.
- Select Manage your personal details.
- Select the arrow next to your mobile number.
- Follow the on screen instructions to change your email.
Your mobile number will be update immediately and you will receive and SMS confirming this change has been made.
Online
Digital Banking
To update your mobile number in Digital Banking you will need your log in details and card reader or your mobile to hand if biometric approval has been set up in the mobile app.
Log in to Digital Banking:
- Select 'Your Details' from the left-hand menu or top of screen.
- Select 'Update mobile number'.
- Follow on screen instructions to complete updating your email.
Your mobile number will be update immediately and you will be notified of the change.
Telephone
Telephone Banking
Give us a call to change your mobile number through Telephone Banking. When you call you will need your Digital/Telephone Banking login details (they’re the same).
When you call us you will hear an automated menu where you can make a selection based on what you want to do.
- UK: 03457 888 444
- Relay UK: 18001 03457 888 444
- Overseas: +44 8705 888 444
Press 4 to go through to one of our team.
A Royal Bank of Scotland team member will guide you through the process.
For credit card only customers
Call the number on the back of your card, a Royal Bank of Scotland team member will guide you through the process.
Branch
Branch
To change your mobile number when visiting a branch you will need to bring your Debit Card and Pin or proof of ID.
Then we can go about helping you change your mobile number. The change will take place with immediate effect.
For credit card customers:
A form will be completed and submitted by the branch. It will then take 2 days for the change of email address to be updated.
Changing your title and/or gender
If you want to change your title and/or gender for your bank accounts, please let us know. Find out more about how to update your title and gender below.
Changing your title
To make a change to your title, the simplest way is to start a chat with Cora in app or in Digital Banking. Start the conversation with ‘Change of title’ and follow the instructions given. You do not need any supporting documentation to do this.
If your title change is part of a change of name request this can be done via the change of name process outlined above.
Please note that currently we can only change a title to match the gender we currently have for you. Alternatively we can offer gender neutral titles.
To change your gender and title please see below.
Changing your gender
Should you want to change your gender you can do this by completing a form in branch. For changes in gender, you do not need to show any supporting documentation. This is only required when changing your legal name. If you want to you can change your name, title and gender via one form in branch.
Please note that currently we can only update gender to male or female. Should you want to use a gender neutral title please see 'Change of title above'.
Marketing Preferences
If you want to make an update to your preferred method of contact please follow the below steps:
The quickest way to change your Marketing Preferences is via our mobile app. Below is a step by step guide on how to do this.:
What you will need:
- Access to Mobile Banking.
- Registered for biometric approval.
When you are ready:
- Log in to the app.
- Select your profile by clicking on your initials/picture on the top left of screen.
- Select 'Settings'.
- Select 'Marketing Preferences'.
- Update and save your updated marketing preferences.
Should you wish to use Digital Banking to change your Marketing Preferences, please see below the steps to complete this.
What you will need:
- Access to Digital Banking.
- Activated card-reader or registered for biometric approval in mobile app.
When you are ready:
- Log in to Digital Banking.
- Select 'Your Details' from the left-hand menu or top of screen.
- Select 'Set your marketing preferences'.
- Follow on screen instructions to complete updating your marketing preferences.
Below are the steps to assist you in completing a change to your Marketing Preferences via Telephone Banking.
What you will need:
Your Digital/Telephone Banking login details (they’re the same)
When you call us you will hear an automated menu where you can make a selection based on what you want to do.
UK: 03457 888 444
Relay UK: 18001 03457 888 444
Overseas: +44 8705 888 444
- Press 4 to go through to one of our team.
- A Royal Bank of Scotland team member will guide you through the process.
- You’re done. Check your Digital Banking and you’ll see it’s been updated.
For credit card customers
Call the number on the back of your card, a Royal Bank of Scotland team member will guide you through the process.
If you need to visit a branch to change your Marketing Preferences, please follow the steps below to make it a seamless visit:
What you will need:
- Your debit card.
- Photographic ID.
Make sure you bring your debit card as we’ll ask you to tap in your PIN to check that it’s you.
Then we can go about helping you change your Marketing Preferences. The change will take place with immediate effect.
Download the Royal Bank app
- On your mobile or tablet, open the camera and point your device at the QR code.
- A link will pop up, tap this, and you’ll be taken straight to download the app.
QR code not working?
Don’t worry, you can still download the app by following these instructions:
- On your mobile or tablet, go to the App Store if using Apple or Google Play if using Android.
- Search for 'Royal Bank Mobile Banking'.
- Tap to download the app.
Our app is available to personal and business banking customers aged 11+ using compatible iOS and Android devices. You'll need a UK or international mobile number in specific countries.
Get the app
Experience easy, quick, secure banking with the Royal Bank banking app
Get the app
Experience easy, quick, secure banking with the Royal Bank banking app
Other places to update
- Banks/ Building Societies.
- Your employer - they need to know to update your contact details, but more importantly they need to know for your payroll.
- Other financial providers - Investments, Pensions, Insurance providers.
- Student Loans Company- make any changes to your personal account by visiting the website.
- Hire Purchase Providers.
- Utilities (Electricity, Water, Gas, Internet, Phone, TV Licence).
- Inland Revenue - One of the most important places that needs to know when you change address is Inland Revenue for your taxes update this information on gov.uk.
- Council Tax - update your Council Tax address visit the gov.uk site.
- Health Providers (Doctor, Dentist, Optician, Vet).
- Education (School, University).
- DVLA - you must update your driving licence with your new address.
- Gym/ Sport Club Memberships.
- Loyalty Cards.
- Newspaper or Magazine subscriptions.