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A little more  money confident

We're helping young people to get started with good money habits.

Get them bossing it

We're getting young people started with good money habits. 

Open or switch to an adults' Royal bank account today and apply for a free Rooster Card subscription for your children. 

Rooster Card: kids aged between 6-17. Offer eligibility and T&C's apply. Subscription costs typically £1.99 per month/ £19.99 per year but is free for Royal bank customers for as long as they retain their account.

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Authorised push payment (APP) scams rankings in 2023

Authorised push payment (APP) scams happen when someone is tricked into transferring money to a fraudster’s bank account. These charts use data given to the Payment Systems Regulator by major banking groups in the UK in 2023. You can read the full report by visiting www.psr.org.uk/app-fraud-data.

Image shows the proportion of app fraud losses for the five biggest companies Share of App fraud

Share of APP scams refunded

This is the proportion of total APP fraud losses that were reimbursed, ranked out of 14 firms.

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Graph showing APP fraud received per £millions of transactions (large UK banks and building societies) APP fraud received per £millions of transactions (large UK banks and building societies)

APP scams sent per £million transactions

This is the amount of money sent from the victim’s account to the scammer, ranked out of 14 firms.

For example, for every £1 million of NatWest transactions sent in 2023, £92 was lost to APP scams.

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Share of APP fraud refunded Graph showing share of APP fraud refunded

APP scams received per £million transactions: smaller UK banks and payment firms

This is the amount of money received into the scammer’s account from the victim, ranked out of all UK banks and payment firms.

For example, for every £1 million received into consumer accounts at Skrill £18,550 of it was APP scams.

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APP fraud received per £millions of transactions APP fraud received per £millions of transactions (large UK banks and building societies)

APP scams received per £million transactions: major UK banks and building societies

This is the amount of money received into the scammer’s account from the victim, ranked out of all UK banks and payment firms.

For example, for every £1 million received into consumer accounts at NatWest, £61 of it was APP scams.

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Graph showing independent service quality survey results. Ulster is showing as 9th position. Graph showing independent service quality results for personal current accounts. Royal Bank of Scotland ranked 16th.

Independent service quality survey results for personal current accounts

As part of a regulatory requirement, an independent survey was conducted to ask customers of the largest 11 personal current account providers if they would recommend their provider to friends or family. (Published in February 2025)