Accessibility

We've committed to making our services available to all

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Banking my Way

01

Log in to Digital Banking and select 'Your details'.
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Go to 'Banking My Way' and select ‘Find out more about Banking My Way' from the list.
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Create a new Banking My Way record by choosing ‘Manage my personal settings’ and entering your requirements when prompted.

How we're updating our branches and services

However you choose to bank with us, we're committed to making it easier

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We're improving access in our branches

We're making our branches easier for everyone to access, wherever possible. Our steps have handrails, and we now have low-level writing shelves for wheelchair users.

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More mobility information - in detail

Most of our branches have:

A permanent or temporary ramp or level access.

Automatic, bi-folding or power assisted doors.

Interview rooms at ground level with access suitable for wheelchair users.

Support for customers with visual or hearing impairments

We're working on ways to improve our customers' experiences in branches. These include adjusting our lighting levels and providing hearing loops at counters.

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Changes we're making to our branches

As well as hearing induction loops, we also provide portable loops to use in interview rooms. If you need an RNID interpreter to be present when you visit, we can arrange that for you, free of charge. Just give us a few days' notice.

To support our partially sighted customers, we're incorporating colour contrasting designs into our signage and branch layouts.

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Cash machines adapted for wheelchair users

Our new cash machines are being installed at heights suitable for wheelchair access, wherever possible. Need a PIN number in Braille? We'll provide it free of charge.

Keyboards for customers with visual impairments

Our new cash machines have features to help our visually impaired customers, including audible tone prompts that are activated when a key is pressed.

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Our cash machine keyboards

The keyboards on our new cash machines have the following features:

Raised dot on the number 5.

Coloured keys for 'entry' and 'error'.

A depression in the middle of the keys making the keys easier to press.

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We're making it easier for you to correspond with us

We can provide account statements, brochures, and your general correspondence with us, in Braille, large print or on audiotape.

Improving the way we communicate by phone

Relay UK Service (previously Next Generation Text Service) supports people with hearing and speech difficulties communicate over the phone. The service is free to use. Normal call charges apply.

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We're committed to making our site more accessible

We support the Web Accessibility Initiative (WAI) and our product directory has been designed to meet the WAI recommendations.

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Browser compatibility

The pages on this site have been tested on PCs with Microsoft® Windows 2000/XP or Windows 7, on these browsers:

Microsoft® Internet Explorer version 7, 8 and 9.

Firefox 5.0 and higher.

Google Chrome.

Tech that improves your online experience

Mobile or tablet users can select the accessibility options in iOS and Android when viewing this site. If you have a desktop, all major screen reader software should work. We also use keyboard shortcuts.

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Keyboard shortcuts

If you use Microsoft Internet Explorer: Press 'Alt' and the access key letter, then press enter.

If you use Google Chrome: Press 'Alt' and the access key letter at the same time.

Click access key 'H' to load the home page

Click access key 'N' to skip to the main navigation of a page