Manage your signatories

After you’ve completed the form and all the required signatories have signed, it normally takes 7-10 business days.

If the form hasn’t been completed correctly, we may reach out for more information. This may cause a delay or mean you need to re-do the form.

We’re experiencing a high number of requests at the moment so your request may take longer to process. We’re sorry for any inconvenience.

You can add signatories or third parties to your mandate using the mobile app if you are a Sole trader, Limited Company or UK Company Limited by Guarantee and if you don’t have multiple signing groups.

If this is you, you can follow these steps:

1. Login to the Mobile Banking app
2. Select the profile icon at the top of the account screen
3. Select ‘Manage business details’
4. Select either the ‘Mandates and Signatories’ or ‘Mandates and Third Parties’ button and follow the steps
   
   As an extra protection measure, you’ll need to have Biometric approval set up on the app. If you haven’t got this, you will be prompted to do this once you log in.
    

You won’t be able to do this if you are a Commercial Customer and you can’t add or remove signatories using Digital Banking.

Get help with your request.

You can do this by completing the Business or Commercial form above. In the 'About your business' part of the mandate request form, under 'How can I help?' select 'I want to update the details of an existing Authorised Signatory on my mandate'.

In the 'About your request', section select 'Change their position' and select their new position.

Adding signatories to your mandate won’t automatically give them access to Digital Banking. To do this, you need to complete a Digital Banking application after your mandate has been updated.

Find out more about Digital Banking

You may by contacted by us via our third-party supplier Mitek to help us confirm your identity. Please make sure you follow the steps outlined so that we can progress your application.