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Service Status

Our service updates

Find out important updates related to our range of business services. You can also see if our range of services are running as we expect. We'll keep you updated if we're aware of any issues, or if we're planning a period of maintenance soon.

Online and Mobile services

Bankline

We’re making some behind the scenes changes to Bankline

Customers using New Bankline:

You’ll notice that you’ll receive an Original Bankline experience from 7pm on both Friday 21st March and Saturday 22nd March. The service will then be unavailable between these times:

00.30am until 11am on Saturday 22nd March, with potential this may extend to no later than 5pm on Saturday 22nd March.

00.30am until 12pm on Sunday 23rd March, with potential this may extend to no later than 6pm on Sunday 23rd March.

If you see the service unavailable message (or receive an error message) when logging on outside of these times, please clear your browser’s cache and cookies before trying again. Click here for help on how to do this for a range of common internet browsers.

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Bankline Mobile

We’re making some behind the scenes changes to the Bankline Mobile App

The App will be unavailable from:

7pm on Friday 21st March until 11am on Saturday 22nd March, with potential this may extend to no later than 5pm on Saturday 22nd March. 

7pm on Saturday 22nd March until 12pm on Sunday 23rd March, with potential this may extend to no later than 6pm on Sunday 23rd March. 

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Digital Banking

Service working normally

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Mobile Banking

Service working normally

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Autopay Online

Service working normally

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Autopay Online Plus

Service working normally

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Cash and Coin Order Forms

Service working normally

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Direct channels

Bankline Direct

Services working normally

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Data services

Service working normally

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Payments and card services

Payments

Services working normally

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Credit Cards

Services working normally

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Branch and Telephone updates

If you're a Business banking customer requiring branch or telephone services, see our updates below, or visit the service status page for any planned maintenance or service disruptions.

Branch

Services working normally

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ATM network

Services working normally

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Telephone Services

Service working normally

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Protect your business from fraudsters

Fraudsters are exploiting the spread of coronavirus to facilitate fraud and cyber-crime. Take action to protect your business.

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