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Existing customers

Managing credit card fees and charges

Credit card fees explained

There are a number of fees that can be applied to your credit card account. We want to help you understand what they are and when they might be incurred. 

Our credit cards are designed to suit the different needs of our customers and their lifestyles. Each of them therefore have slight differences in their fees.

Fees by credit card

In the drop down box below, select your credit card to display a summary of the corresponding fees and charges*.
*This table does not take into account any promotional deals in place at the time of account opening.

Managing your card

Late or missed payments

It's important to make your payments on time otherwise you could be charged more in interest and it could impact your credit file. 

Avoid late payments by setting up a Direct Debit

One simple way of avoiding missing or being late with payments is by setting up a Direct Debit. This would mean the payment would be taken automatically on a monthly basis. You can set the Direct Debit to pay the minimum amount, the full balance or a set amount.

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Going over your credit limit

It's important to stay within your credit limit otherwise you could be charged more in interest and it could impact your credit file. 

To help you stay within your limit, we will send you a text when you are using 95% of the credit limit. Please ensure your mobile number is up to date so you receive these alerts.

Another simple way to help manage your credit card is by having our Mobile app which means you can log on anyway, anytime and see what your balance is.

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Returned payments

A returned payment is when the payment from your Direct Debit or cheque is rejected. This will have been due to insufficient funds in the account that the payment is being made from. 

You might want to consider changing the date of your statement which will change your payment date, so that it is at a more convenient time.

If you would like to discuss this option please contact us. 

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Other fees and charges

Non Sterling Transactions

Applied to transactions made abroad.

Money Advance fee

Applied to your account when you use your card to withdraw cash or where you receive a cash equivalent.

Instalment Plan fee

This is how you pay back an Instalment Plan.

Annual fee

Applied as a one off annual fee for having the card.

Interest

Applied interest on your statement balance.

What’s my minimum payment?

The minimum amount you need to pay each month is shown on your statement. We encourage you to pay more than this, to clear your balance more quickly and pay less interest.

Go to our repayment calculator to work out how long it could take to pay off your credit card balance.

Struggling to pay?

It’s really important you get in touch, the sooner you call us the quicker we can help. When you do, you'll be speaking to dedicated colleagues who are here to support you and discuss your current situation.