You can add money to your account in three ways: Using your card in the NatWest Rooster Money app, by bank transfer from your bank account and through the Royal Bank of Scotland App.

To add money using your card on the Rooster App:

1. Tap the '+' next to the Parent Account.

2. Select 'Add using your debit card'.

3. Choose your amount (you can make payments up to £100 using your card).

4. Select the card you want to use for the top-up or select 'Add card' to add a new payment card. Enter the CVV for that card.

5. Tap the 'Top-up' button at the bottom.

To transfer money from your bank account:

1. Tap the '+' next to the Parent Account.

2. Select 'Add from your bank'.

3. You'll see your Account Number and Sort Code.

4. Head back to your own banking app to create a transfer to a new payee and enter your Rooster Account details.

5. Remember to select a business transfer rather than a personal transfer.

To add money through the mobile banking app:

1. Once you've connected your accounts, open up your mobile banking app.

2. Select the Rooster Money tile on your Royal Bank of Scotland App homepage.

3. Tap ‘Top-Up’ and follow the simplified payment journey to top up either the parent account or child card.

• Like all financial institutions we have to ensure that our customers pass Know Your Client (KYC) checks. This is not a credit check, and applying for a NatWest Rooster Card will not affect your credit score. 
• We'll check your identity and address, and if we're unable to confirm either, then we'll reach out to you to obtain proof of identity such as a passport, or proof of address e.g. a bank statement.

Yes, you can use your NatWest Rooster Money debit card when you’re on holiday.

With your Rooster Card subscription (free for Royal Bank customers), you can spend up to £50 in foreign currencies per month while overseas without any extra fees from us. Over £50, we’ll charge you 3% of the transaction amount. Please note that some foreign ATMs may charge their own fees on top of this.

Parents or guardians will first need to make sure that the spending abroad option is turned on in the Rooster app card settings. You can do this by following these steps:

• From the Family Dashboard, select "Card" underneath your child's profile.
• Select "Card Settings".
• Toggle on/off "Spending abroad (in-person)".

To be eligible for the free Rooster Card subscription offer you must be a Royal Bank customer, over 18, a UK resident, registered for either Mobile Banking or Digital Banking with kids aged between 6 and 17. Offer includes up to three cards. Some card designs may incur a fee. Card designs subject to availability.  Other fees may apply. T&Cs apply (PDF, 100KB).

• Sign up to NatWest Rooster Money and download the app. Make sure you have the latest version of the app which you can get or update from the app store.
• You’ll need to give your full legal name, your date of birth, nationality, address and email. You’ll also need to give the first name, date of birth and gender of each child you add to Rooster Money.
• Once your children are set up, you can follow the steps in the app to start a free Rooster Card 30-day trial and connect your Royal Bank account to receive the free offer for as long as you're a Royal Bank customer. 

• We have an extensive Help Centre available on our website.
• If you can’t find the answer you need in our FAQs, reach out to Rooster Money directly, either via the ‘Contact Us’ function in the app, or by emailing us at hello@roostermoney.com.
  • Your name
  • The email address you have used to create your account
• When you contact the customer service team, please ensure that you include in the message:
• NatWest Rooster Money are specialists, fully equipped to handle all questions, queries and complaints.