Holiday scams

Data roaming charges can be expensive, so free Wi-Fi (like the open networks you find in hotels) can be really handy. But that doesn’t mean they’re always secure.

These networks are usually open, which means anyone can log on or that many people have the password. This makes it easier for fraudsters to see any details you enter on the same network.

Make sure the network name is the one printed in official hotel guest books. Scammers sometimes set up fake hotel networks with names that are very similar to the genuine one

When using open Wi-Fi networks, stick to messaging and browsing, and avoid entering any personal information.

Changing money can give fraudsters an opportunity to try to trick you out of your holiday funds. Use a credit card where possible and try to order your travel money online before you leave.

Make sure you find out exchange rates yourself and get an idea of how much currency you should be getting  

Count money carefully to make sure you get the amount you’re expecting

When paying for goods abroad with a card, always pay in local currency.

This might be finding out your bill is far larger than expected because you’ve been charged for snacks and drinks that seemed like they were complimentary, or you’ve simply been overcharged for tiny portions.

To avoid a potential restaurant scam, make sure you:

Pay in local currency where possible

Look at reviews to find the best places to eat before you arrive

Look out for additional charges, like cover or water charges

Only eat or drink what you’ve ordered

Use the menu to work out the cost while deciding what to order

Make sure you get an itemised receipt.

By following these steps, you can ensure your banking information remains secure. If you’ve lost your mobile, you can still manage your banking through Digital Banking on another device.

Mobile phone

• Tell us immediately so we can suspend your mobile banking app to protect your account. You can contact us through our Support Centre.
• Contact the police, if you suspect your phone has been stolen.
• Tell your mobile provider so they can block your SIM and stop two factor authentication codes.
• Block your phone from another device as soon as possible.

Bank card

• Freeze your bank card and close any accounts, including your Apple Pay and Google Pay accounts linked to your phone, to prevent unauthorised access.
• Ask Cora to report a lost card, cancel your bank card, and securely order a new one online.

Contact us 

• Lost or stolen cards in UK: 0370 600 0459
• Lost or stolen cards Overseas: +44 1268 500 813
• Lost or stolen cards Relay UK: 18001 0370 600 0459