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Make a complaint online

 

We are sorry that you are unhappy with our products or services. Letting us know means we can record your complaint and work with you to understand what’s happened and how we can put things right.

You can complete our online complaint form and we will contact you by email, phone or post to resolve your complaint.

 

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Online complaint form

 

This form is designed to capture your complaint as quickly and as easily as possible and will be passed directly to our complaints team to investigate your issue and try to put things right.

There are some key pieces of information we need in order to do this – please fill in the following fields to submit your complaint. Please note all fields marked with * must be completed.

This is a secure form and will be passed directly to our Complaints Team

 

Firstly, please tell us about the account that your complaint relates to and the nature of the problem you have had:

Don’t worry if you’re unsure which option to choose – select the option you think is closest to your complaint and some further options will appear below.