Losing someone close to you is never easy. We're here to help through every step of dealing with their banking.

Other Ways to Reach Us
The other ways to let us know about a death are listed below. All are open to next of kin, executors and solicitors.
What happens once you notify us?
Frequently asked questions
More support for your needs
Losing a loved one is tough, we're here to make the banking side of things a bit easier.
If you need additional support due to health issues, financial concerns, or any other personal situation, let us know. We're ready to assist in any way we can. When you share your needs with us, we'll make a note in our system. This means you won't have to repeat yourself everytime you get in touch.
For more information about how we will use the personal data, please see our Privacy Notice.
Already our customer?
Using Banking My Way is simple. You just need to fill out our quick online form. Here's how you can do it:
- Go to our Banking My Way webpage.
- Fill in your details and tell us what support you need.
- Submit the form, and we'll take it from there.
If your needs change
We get it, things can change. If you need to update or remove any information you've given us, it's easy to do. Just go back to the Banking My Way webpage and update your details.
Not our customer?
Even if you're not a customer, we're still here for you. You can use our Banking My Way service to tell us what support you need, including language translation or audio CD statements.
If your needs change
It’s easy to get in touch with our bereavement team to change, or remove, any info you’ve given us.
Something held in safe custody?
If our deceased customer held something in our Safe Custody, it's important to collect it to avoid any issues. It might be a will or title deeds we're holding.
Please fill out our form to arrange collection from one of our local branches.
Estate Administration Service
Our Estate Administration Service is here to help you manage the affairs of a loved one who passed away. We've partnered with Hugh James Solicitors to provide this service, ensuring you get the support you need during this challenging time.
When you use our service, you'll be assigned a dedicated case manager from Hugh James Solictors. They will guide you through the process, making sure that everything is handled smoothly and according to the wishes in the will.
If you're already registered for our Estate Administration Service, you can reach Hugh James Solicitors directly at:
- Phone: 02920 391019
- Relay UK: 18001 02920 391019
Their lines are open from 8am to 6pm, Monday to Friday.