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What's this all about?
Find out important updates related to our range of services. And, you can also see whether our range of services are running as we expect, if we're aware of any issues, or if we're planning a period of maintenance soon.
Planned Upgrades
In order to keep our systems up to date and add improvements we sometimes need to carry out essential maintenance.
So we don't cause you too much disruption, we do this in the early hours of the morning from 01:55 to 02:30.
When we have essential maintenance planned outside of these times, we will provide an update below and give you the specific times and services affected.
Mobile App
Service working normally
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Digital Banking
Service working normally
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Websites
Service disruption
Apologies if you've been trying to get in touch with us. We’re having some technical issues which is affecting our automated telephony and chat services, as a result we are experiencing higher than normal call volumes. Our mobile app and Digital Banking are working just fine though. We're sorry about this and are working to fix it as soon as possible. We'll keep you updated on progress.
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Payments
Service working normally
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Credit Cards
Service working normally
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Debit Cards
Service working normally
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Branch
Service working normally
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ATM Network
Service update
To ensure that we continue to provide you with a reliable service we will be carrying out essential maintenance to our Cash Machines for approximately 1 hours 50 minutes between 01:40 and 03:30 on Thursday 5th June 2025. This means that during this time access to cash and all other services will be unavailable at our ATMs.
Debit card holders will not be able to use cash machines of other financial institutions.
Credit card holders will be able to use cash machines of other financial institutions.
‘Emergency Cash’ and ‘Get Cash’ facilities cannot be used during this time. PINs issued before or during this period may still be used but will only be available for their normal 3 hour lifespan. They cannot be re-issued or extended so you should time your visit to the machine you have chosen to avoid the period of the outage.
Information Message
Telephone Services
Service disruption
Apologies if you've been trying to get in touch with us. We’re having some technical issues which is affecting our automated telephony and chat services, as a result we are experiencing higher than normal call volumes. Our mobile app and Digital Banking are working just fine though. We're sorry about this and are working to fix it as soon as possible. We'll keep you updated on progress.
Information Message