A card reader gives you an extra level of security when using Digital Banking, and you may need to use it to confirm your identity when logging in if you don’t have a mobile number, or you’ve recently updated it with us.
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What is a card reader and how do I use one?
Frequently asked questions
How do I order a new, replacement or additional card-reader?
How do I replace the battery in my card-reader?
What do I do if my card-reader displays: 'BATTERY LOW' or 'NO POWER'?
What is the Digital Banking card and card reader?
Need help with your card-reader?
How do I order a new card to use in the card-reader?
What should I do if my card-reader displays: 'CARD ERROR 1, 2 OR 3'?
Can I use someone else's card-reader, even one from another bank or building society?
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