Understanding Transfer Times for Sent Money

How long does it take someone to receive money I've sent them?

If you need further information on how long payments take to leave/credit your account please view our Payments Support Page

If you need more help on a payment that has left your account. Please select the payment type:

Direct debit

If you need to recall a Direct Debit you can find further information on our Direct Debit FAQ
If you haven’t authorised or agreed a Direct Debit which has left your account you can find further information on our Direct Debit Indemnity Guarantee Page
If you simply need to cancel a forthcoming Direct Debit you can get further information on how to do this on our Direct Debit FAQ

Standing order

If a Standing Order has left your account in error you can contact our telephone banking team(opens in a new window) to correct this for you.
If you simply need to cancel a forthcoming Standing Order you can get further information on how to do this on our Standing Order FAQ

Debit card payment

If you don’t recognise a payment to a retailer, please review our merchant list (opens in a new window).
If you still don’t recognise the transaction, you can either:
1. Raise as suspected Fraud – further guidance can be found on our fraud page (opens in a new window)
2. Dispute the Transaction through our card payment support page (opens in a new window)

Bank transfer

Transfers – if you need to amend a Transfer you can find guidance on how to do so Online through our Online Payments FAQ
If you have set up a payment but the recipient has not received it or you think it may have gone to the wrong account:
You would firstly need to identify where the payment has gone to.
If you know the recipient you can contact them and arrange to have the funds returned.
If you do not know the recipient you will need to contact our telephone banking team(opens in a new window) who will help you to follow our Payments Recall route to recover the funds.

Contactless debit card payment

The limit for contactless payments is £100 per transaction although some individual retailers may have their own limits
Contactless Payments can take up to 4 days to debit from your account and effect your available balance, some may take even longer.
Some Contactless Payments don’t show on your balance immediately, for further information on how this works view our supporting Contactless FAQ
Visit our contactless support page(opens in a new window) for further information and guidance that may help you to avoid going into an Unauthorised Overdraft when using Contactless Payments.

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Remember – you can review the various Ways to Bank (opens in a new window)to help you manage transactions on your account and notify you when these change – including Debits and Payments.

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How long does it take someone to receive money I've sent them?

How long does it take someone to receive money I've sent them?

Direct Debit

Direct debit

Standing Order

Standing order

Debit Card Payment

Debit card payment

Bank Transfer

Bank transfer

ATM Withdrawals

ATM withdrawals

Cheques

Cheques

Contactless Debit Card Payment

Contactless debit card payment

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