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Help with your card

Transactions

Card reader topics

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Pending transactions

Pending transactions are transactions you have made with your debit card which are waiting to be deducted from your account. You can view your pending transactions in the mobile app and via Digital Banking

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Frequently asked questions

How do I ask for a VRP / variable recurring payment / VRP non-sweeping or non-sweeping refund?

How can I get my money back from my closed card that has a credit balance?

I've cancelled or returned the goods or services, but haven't received a refund

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