Before you begin, the first step in making a claim is speaking to the retailer to see if they can resolve. If you are unable to contact the company please continue.
If you have a claim against one retailer or more you will need to complete multiple forms.
Please have the following information ready:
- The name of the retailer
- The date and amount of the transaction(s)
- The description of the goods/services ordered
Simply use our online form (opens in a new window). Please note, the form will expire after 60 minutes. In light of the recent outbreak of coronavirus, we’re working through a large volume of claims, we aim to review your case and any documentation within 10 working days (excludes Saturdays, Sundays and Bank Holidays).