How do I cancel a direct debit?

You can cancel a direct debit online up to 8.20pm (UK time) on the day the payment is due to be taken from your account.

Before you cancel a direct debit you should usually let the payee know that you're about to do this.

Your balance might not look as you would expect when cancelling a direct debit. Visit When can I cancel a direct debit? for some examples.

 

Cancelling a direct debit using your mobile banking app

 

1. Login to your Mobile Banking app
2. Tap ‘Payments’ on the bottom of the home screen
3. Make sure the account displayed is set to the account where the direct debit is paid from. You can swipe to change accounts or tap 'Change account'.
4. Tap ‘Regular payments’
5. Tap ‘Direct debits’
6. Tap on the direct debit you wish to cancel
7. Tap ‘Cancel Direct debit’

 

Cancelling a direct debit online

 

1. Log in to your Digital Banking at www.digitalbanking.rbs.co.uk (opens in a new window)
2. Click the 'Payment and transfers' link.
3. Under Direct debits click 'Manage direct debits'.
4. You will now see all the direct debits you currently have.
5. Select a direct debit and click 'View direct debit' to view more details or 'Cancel direct debit' then 'Confirm' to cancel it.
6. You will then see a confirmation screen confirming cancellation of the direct debit.

It may take up to 24 hours for the balance of your account to be adjusted.

If you cancel your direct debit at or after 8.20pm (UK time) on the day the payment is due, future payments will have been cancelled. However the payment due on that day will already have been taken and we will not have been able to retrieve it.