My account has been passed to a debt purchaser

We understand that people’s circumstances change, and life events happen which may impact your finances. There are a few reasons why your account may have been sold to a purchaser, some of the most common reasons are listed below:

• You are in arrears with us
• We have not been able to contact you
• We have not been receiving payments towards your outstanding balance

It's quite normal for banks like us to work with debt purchase partners and this isn’t something that you should worry about. All our partners are authorised and regulated by the Financial Conduct Authority.

If your account has been sold to one of our purchase partners, this means they now legally own your account.