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Travel benefits
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Premier

Premier account benefits

Enjoy a range of exclusive travel perks and discounts

On this page:

Worldwide travel insurance Open in new window

Airport lounge access Open in new window

Spending abroad Open in new window

Existing Travel Service booking Open in new window

What's included?

Your Premier Reward Black and Black account offers a range of travel perks, including:

Worldwide family travel insurance

Access to over 1,100 airport lounges

No Non-Sterling Transaction Fee on debit card purchases abroad

Worldwide travel insurance

Travel cover for the whole family

Our insurance provides cover for you and your eligible family for trips up to 90 days, including 31 days for winter sports.

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Underwritten by AWP P&C SA and administered by AWP Assistance UK Ltd trading as Allianz Assistance

Who is covered?

Family cover includes you and your partner, plus any dependent children under age 18 at the start of the journey, (under 23 if they’re in full-time education). Children must be living at the home address (or with the other parent), and be neither married nor in a Civil Partnership.

Your partner is the person you, the account holder, live with at the same home address in a relationship, whether married or cohabiting.

Existing medical conditions

To find out if you can extend your travel insurance to include cover for any new or existing medical conditions please visit our travel insurance website. You may have to pay extra for this or you may find that your condition cannot be covered.

If Allianz Assistance are unable to offer you an upgrade to extend the level of cover you need, or your upgrade insurance premium is higher than you expected because you have medical conditions, help could still be available.

You may be able to obtain alternative travel insurance cover for pre-existing medical conditions by contacting one of the providers featured in the MoneyHelper Directory of specialist travel insurance providers for people with serious medical conditions. Do take time to study and compare the terms and conditions to ensure you have the cover you need.

Telephone: 0800 138 7777
Relay UK: 18001 0800 138 7777

Monday to Friday, 8am to 6pm
Saturday, Sunday and Bank Holidays, closed

Cover for those aged 70 or over

If anyone covered by this policy is aged 70 or over, you will need to contact us to pay for a £75 annual age extension upgrade for each person insured aged 70 or over for cover to apply.

Call us on:

UK: 0345 266 8801
Relay UK: 18001 0345 266 8801

Lines are open 8am-8pm Monday - Friday, 9am-5pm Saturday, 10am-5pm Sunday and bank holidays. We are closed Christmas Day, Boxing Day, New Year's Day and Easter Sunday.

How to make a claim

How do I make a claim?

To make a travel insurance claim please log in to membership services or call us:

UK: 0345 266 8801
Relay UK: 18001 0345 266 8801

Lines are open 9am-6pm Mon-Fri, and closed Saturday, Sunday and bank holidays.

In an emergency:

If you need emergency assistance whilst abroad call us on:

International: +44 (0)208 666 9277

Lines are open 24/7, 365 days a year. Charges may apply. Calls may be recorded.

Worldwide Airport Lounge Access

To pre-book visit the DragonPass app and follow the on-screen instructions. Not every lounge allows pre-booking and will be subject to availability. £5 pre-booking fee will apply.

Provided by Assurant (a trading name of Lifestyle Services Group Limited) and DragonPass International Limited.

Getting started

Getting started with DragonPass Premier+

We’ll automatically send you a DragonPass Premier+ membership card in the post when you open or upgrade to a Premier Reward Black Account. The card will take around a week to arrive.

Download the DragonPass Premier+ app before you travel to check lounge listings, opening and closing times and any restrictions that may be in place. It also gives you information on restaurant and spa offers as well as the ability to pre-book certain lounges.

Download DragonPass Premier+ app

Getting access

Remember to take your DragonPass Premier+ membership card with you when you travel.

If you have a joint account and are travelling with the other account holders, you will both need to have your membership cards (either the plastic card or digital version available through the app) and present them upon arrival at a lounge.

Guests travelling with you, who don’t have a Premier Reward Black account, can use the lounge for a payment of £24 per person.

Other airport discounts

Enjoy additional airport discounts

You are also eligible to receive discounts at over 1,000 airport cafés and restaurants, a handy alternative where no lounge access is available.

DragonPass Premier+ also gives you access and exclusive discounts at airport spas to truly relax and unwind before your flight.

Download DragonPass app Open in new window

Relax in over 1,100 lounges across the globe

Your account comes with DragonPass Premier+ membership, giving you unlimited access to over 1,100 international airport lounges, including over 40 in the UK.

Download the DragonPass Premier app Open in new window

Using your debit card abroad

Use your debit card for purchases anywhere in the world.

No Non-Sterling Transaction Fee when you make a payment outside the UK or payment in a foreign currency
Not valid for ATM withdrawals, and local fees may apply

Check out our Life Moments Travel section for information on charges and tips for travelling abroad

Explore our travel tips Open in new window

Have an existing Travel Service booking?

The Travel Service was withdrawn on 1 March 2024. The Travel Service team are still available to support existing bookings, and you can continue to manage your booking, including making a payment, online.

Visit Membership Services or call us on 0345 266 8801 (Relay UK 18001 0345 266 8801).

Lines are open from 9am - 6pm Monday to Friday; 9am - 1pm Saturdays; closed Sundays and public holidays (including Christmas Day). Please be advised calls are recorded for training and quality assurance purposes.

Your Premier Reward Black account documents

Please take some time to review, print and/or save a copy of these.

Travel Insurance Policy Document (PDF, 405 KB)
Account Benefit Terms (PDF, 519 KB)