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Fraud and Scam guides

Stay safe and secure by checking out the fraud and scams that are common right now, how they work and our top tips.

Latest trend: data breaches

Know the signs of a data breach

Criminals may gain information about you via a data breach at companies who hold data about you. They then use this to contact you with official-sounding requests such as moving your money to a safe account or offering unique access to hard-to-get items.

Follow these tips:   

  • Visit the company's official website to confirm what steps to take.
  • Be alert to calls and messages asking you to do things urgently.
  • If you’re ever unsure, stop, challenge, and protect yourself before taking any action.

You can improve your security levels by completing your personalised actions in ‘My Security Profile’ and checking back for new actions. 

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Other scams to watch out for

Scams are when you’ve paid a person or company money because you thought they were genuine. Scams can be very convincing because criminals use social engineering tactics and anyone can get caught out.

Types of fraud

Fraud is when money goes out of your account that you didn’t know about.

Take action now to protect yourself

Team GB

Personalised actions to bump up your security

My Security Profile is a handy in-app tool that you can use to bump up your account protection. It has personalised actions just for you, that are quick, easy and simple to use.

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Team GB

Join one of our online customer events

We offer live webinars to cover all you need to know to spot the signs to watch out for and how to keep you and your money protected. Our experts will be available to answer any questions.

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