Sight | RBS

We are improving our branches to make access easier for everyone. For example, we are improving lighting levels and fitting handrails to steps. Where possible, all of our new and refurbished branches have been designed with the following features:

• Automatic or power assisted doors

• Layout and signage designed with suitable colour contrast to assist our partially sighted customers

All of our cash machines have audible tone prompts after each key depression. The keyboards on our new cash machines also have the following features:

• Raised dot on the number 5

• Coloured keys for 'entry' and 'error'

• A depression in the middle of the keys making the keys easier to press

What's next?

We will be installing cash machines that can talk! We'll update this as soon as there's more news and timescales.

For customers with visual impairments we provide the following services free of charge:
 

• Statements and general correspondence produced in Braille, large print or on audiotape

• Brochures produced in Braille, large print or on audiotape

• PIN numbers provided in Braille

Our website has keyboard shortcuts, these can be accessed on a computer by using the following keys on the following browsers:
 

Chrome
Alt on Windows
Ctrl + ⌥ Opt on Mac
 

Firefox & Safari
Alt+Shift on Windows
Ctrl+⌥ Opt on Mac
 

Prior to IE8

Alt + Access Key focused on the element along with Enter to activate
 

IE8 and above

Alt on windows. For Links you need Alt + Access Key focused on the element along with Enter to activate
 

Access key letter Action

H Load home page
A Load accessibility page
N Skip to the main navigation of a page
S Skip to the main content of a page
 

The website should work with the accessibility options in IOS and Android on Tablet and mobile. The website should also work with all major screen reader software.