Manage your car insurance

Step 1: Ideally have your Insurance Policy reference number ready, don't worry if you can't find it though. It just makes the process a little quicker!

Step 2: Call the Royal Bank of Scotland Insurance Team, we're here to help! They will register your claim straight away and answer any queries you may have and take you through the whole process. There is a 24 hour emergency helpline available to our customers.

Please Note: If you’re claiming for something that has been stolen or vandalised, you should always report the incident to the police and gain a reference number for the Crime.

Royal Bank of Scotland Insurance Team

Call: 0345 246 0453 (select option 1)

(Relay UK: 18001 0345 246 0453)

Lines open

Monday to Friday 8am-6pm

Saturdays 9am-2pm

To make the process quicker, you will have been given a claim reference number when you first made the claim. To save time you should have this or your policy number to hand to help us locate your insurance claim in the process as quickly as possible.

Royal Bank of Scotland Insurance Team

Call: 0345 246 0453 (select option 1)

(Relay UK: 18001 0345 246 0453)

Lines open

Monday to Friday 10am-3pm

Royal Bank of Scotland Insurance Team

Call: 0345 246 0453 (select option 2)

(Relay UK: 18001 0345 246 0453)

Lines open

Monday to Friday 8am-7pm

Saturday 9am-5pm 

Emergencies: If you have an emergency, we have a 24 hour emergency service available which you will reach automatically when calling the Royal Bank of Scotland Insurance Team.

Royal Bank of Scotland Insurance Team

Call: 0345 246 0453 (select option 4)

(Relay UK: 18001 0345 246 0453)

Lines open

Monday to Friday 8am-7pm

Saturday 9am-5pm

Telephone: 0345 246 0453
TypeTalk:  18001 0345 246 0453

Lines are open Mon to Fri 8am - 8pm, Sat 9am - 5pm.
Excluding public holidays.

Calls may be recorded.