Start using SignVideo
You can contact us using BSL through SignVideo. You’re connected to a qualified and registered interpreter who’ll interpret your sign language to one of our team.
SignVideo is available Monday to Friday, 8am to 6pm. You’ll need to have a computer or device with one of the following operating systems:
- iOS devices (8 or upwards), many Android devices (4.4 upwards), PC (i3 or above) or Mac with a webcam
- IE 9-11 or Firefox (for Windows), Safari for Mac
- Bandwidth of at least 256 kbp/s upload and download (384 kbp/s recommended)
The first time you use SignVideo you'll be asked to install technology called a plug-in on your computer. It will help with the video quality and make sure your calls are secure. You only need to do this once.
Click on the link above. You’ll be taken to a new window and connected via a secure video link to a fully qualified and registered interpreter. Tell them that you want to speak to NatWest.
Before you call, get together any account details or information that you’ll need to identify yourself. That way, we’ll be able to get you to the right person quickly.
Things you need to know:
This service is available for all account servicing, and we'll be able to help with many of your day to day banking queries and transactions. Remember, please be cautious with your account details. We’ll never ask you to disclose your PIN, or full password. The interpreter will help deal with your request in a safe and secure way.
Your video call is relayed in real time using secure technology. However, we may record the voice conversation between your interpreter and Nat West for training and monitoring purposes.
Where to get help:
For troubleshooting or technical guidance about SignVideo, please contact help@signvideo.co.uk
