Payments over the phone

It's easy to take phone payments.

You can either do it online, where we'll email you the login details for your virtual terminal and you can enter your customer's card details on the payment screen. Or, if you've got a Clover card machine, you can use the Phone Sale app to take card payments over the phone.

You could also take an order over the phone and then email your customer the link to a secure payment page where they can fill in their payment details. Find out more about taking payments over the phone

Phone payments are great because:

• They're easy to set up – once your application’s been approved, your virtual terminal will be set up in one working day – and online payments will be available within 48 hours
• Your customers can tailor their order and get advice on what to buy, which gives you the chance to let your customer service shine and can lead to higher purchase values
• You can accept payments over the phone from all major debit and credit cards, including Visa, MasterCard, American Express and Discover® Global Network. And if you use Pay by Link, you can use authentication services to keep your business and your customers safe from fraud
• They give your customers a safe way to pay and give you a secure environment to collect card details, with real-time authorisation. This means you can manage declined cards and try to reduce the amount of customers who abandon their goods at checkout
• All you need is an internet connection and a computer, smartphone or tablet to load up your virtual terminal
• You can reach more customers than you did before
• You can create multiple user accounts for your business to increase the number of payments you can take at once – meaning you can take payments from different locations, all at the same time
• Taking payments is smoother, which means you'll free up more time to work on other areas of your business
• Your employees can use your virtual terminal from wherever they are
• You can use our fraud protection and security checks to make sure everything’s secure