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Service Status

Our service updates

Find out important updates related to our range of business services. You can also see if our range of services are running as we expect. We'll keep you updated if we're aware of any issues, or if we're planning a period of maintenance soon.

Online and Mobile services

Bankline

We’re making some improvements to Bankline

Customers using New Bankline:

You will notice that you receive an Original Bankline experience from 8pm on Friday 22nd November. The service will then be unavailable from 00:01am until 6pm on Saturday 23rd November, with potential this may extend to no later than 11am on Sunday 24th November.

Customers using Original Bankline:

The service will be unavailable from 00.01am until 11am on Saturday 23rd November, with potential this may extend to no later than 6pm on Saturday 23rd November.

We may also need to make Bankline unavailable between 10pm on Saturday 23rd November and 5am on Sunday 24th November. This is for contingency only and will be avoided if possible.

If you see the service unavailable message (or receive an error message) when logging on outside of these times, please clear your browser’s cache and cookies before trying again. Click here for help on how to do this for a range of common internet browsers.

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Bankline Mobile

We’re making some improvements to the Bankline Mobile App

Therefore the App won’t be available from 8pm on Friday 22nd November until 6pm on Saturday 23rd November, with potential this may extend to no later than 11am on Sunday 24th November.

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Digital Banking

Service working normally

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Mobile Banking

Service working normally

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Autopay Online

Service working normally

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Autopay Online Plus

Service working normally

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Cash and Coin Order Forms

Service working normally

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Direct channels

Bankline Direct

Services working normally

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Data services

Service working normally

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Payments and card services

Payments

Services working normally

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Credit Cards

Services working normally

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Branch and Telephone updates

If you're a Business banking customer requiring branch or telephone services, see our updates below, or visit the service status page for any planned maintenance or service disruptions.

Branch

Services working normally

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ATM network

Services working normally

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Telephone Services

Service working normally

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Protect your business from fraudsters

Fraudsters are exploiting the spread of coronavirus to facilitate fraud and cyber-crime. Take action to protect your business.

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