Contact us

The quickest way to get in touch with us is via Webchat. Click the ‘Chat to Cora’ button  to start.

Cora, your digital assistant, can quickly help with a wide range of queries.

Whether you have a question about your account, a loan or other business services, click the ‘Chat to Cora’ button to get help. If it’s something Cora can’t solve, she’ll put you in touch with one of our specialist live agents.

For help with your Business Banking queries, you can now chat with us securely on WhatsApp.

RBS Business WhatsApp

For business banking support or if you're struggling financially you can call this number:

UK: 0345 600 2230

Relay UK Service: 18001 0345 600 2230

+44 345 600 2230 (outside the UK)

Our call centres are open 24/7 for basic banking enquiries. For lending and other specialist business banking enquiries, we can only provide guidance from 9am to 5pm.

If you have a query that can’t be answered online, please use 24/7 secure messaging through Digital Banking or our mobile app.

How do I use 24/7 messaging?

If you’re struggling, we’ll do all we can to help. You can contact us about any problems you’re having by clicking the ‘Chat to Cora’ button on the right of this page or call us on one of the numbers below.

If you have a relationship manager, it’s best to contact them directly for support.

UK: 0345 600 2230

Relay UK Service: 18001 0345 600 2230

+44 345 600 2230 (outside the UK)

Our call centres are open 24/7 for basic banking enquiries. For lending and other specialist business banking enquiries, we can only provide guidance from 9am to 5pm.

The quickest way to get in touch with us is via Webchat. Click the ‘Chat to Cora’ button on the side of this page to start.

You can also find our range of business accounts here.

If you need help with an existing application, you can visit this page.

Bankline is our enhanced digital banking service. If you're thinking about applying for Bankline you can find out more on this page.

If you're a current Bankline customer and need support, the quickest way to get in touch is by starting a chat with us.

For more complex queries, you can call the Bankline helpdesk on:

UK: 0345 300 2952

Relay UK Service: 18001 0345 300 2952

+44 345 300 2952  (outside the UK)

Lines are open 8am to 5pm, Monday to Friday excluding UK public holidays.

If you've received a letter and/or email from us and need more support, check your reference number on the letter/email and get in touch:

For My Business Profile queries with reference starting IL:

Access My Business Profile
 

UK: 0345 246 2771

Relay UK: 18001 0345 246 2771

Outside UK: +44 345 246 2771

Lines are open Mon-Fri 9am to 6pm (excluding public holidays).

For Your Business Profile queries

Access Your Business Profile
 

If your reference contains - L/E

UK: 0203 416 5002

Relay UK: 18001 0203 416 5002

Outside UK: +44 203 416 5002

If your reference contains LCV or ECV

UK: 0345 009 0002

Relay UK: 18001 0345 009 0002

Outside UK: +44 345 009 0002

Lines are open Mon-Fri 9am to 6pm (excluding public holidays).

For all international banking enquiries, contact us on this number:

UK: 0800 210 0235

Relay UK Service: 18001 0800 210 0235

Lines are open 9am to 5pm, Monday to Friday.

Please send to this address:

RBS Business Banking
PO Box 16204
Birmingham
B2 2WP

Explore our most frequently asked questions

Medium to large business have their own unique needs. We answer some of the commonly asked questions you may have on our products and services. 

Check out our commercial FAQs

Get in touch

If you're not sure where to start, Cora, your digital assistant, can help with your queries 24/7. If it's something that needs extra support, she'll connect you to a person from our webchat team, during working hours.

For existing customers, your Relationship Manager is here to support you with all of your banking needs, and should be your first point of contact for expanding and growing your business.

For other queries, you can contact our commercial customer service teams in your sector to help.