A guide to how we make a business lending decision

The most common reason for your application status to be 'Awaiting Information’ is that we are lacking some of the key information we require to evaluate the lending application. That’s why it’s important to prepare all information and documentation before starting the process if possible so we have everything we need.

In some cases, it may be that we need additional information. We will quickly let you know what this is.

For larger or more complex lending, it may be that your application is waiting on assets to be secured. This may involve legal complexities and solicitors.

Unfortunately, as much as we want to help businesses, we can’t approve all requests for lending. If we have not been able to approve your application, you can request to know the main reason why it has been unsuccessful.

There may be a number of reasons why this is the case and you should discuss it with your relationship manager to find out if anything can be done to improve your chances of future success. We will then discuss this with you to find out if there are alternative options both through the bank and other schemes, which may provide funding.

Whether you're a new or existing customer speak to one of our dedicated business specialists by calling BusinessLine on:

0345 600 2230

Next Generation Text Service:

18001 0800 404 6160

Open 24 hours a day, 7 days a week, 365 days a year.

Alternatively you can speak to your business or relationship manager, who are available 9am-7pm Mon-Fri and Saturdays 9am-2pm.

Calls may be recorded.