Got a question or need some help? We've got you covered.
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Support Centre
Here to support you at every business stage
Manage your account
How to set up a standing order, manage signatories and other things you can do quickly and easily on your account.
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Resume your application
You can resume your lending application and apply for new lending through your online banking log in portal.
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Be fraud aware
Learn how to keep your business, supplier and customers safe from scams and fraud. Make payments safely and stay secure.
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Protect your business
Business insurance from Gallagher, our broker, could help to protect your business against the risks and challenges you may face.
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Cora, your digital assistant.
Get help quickly with a wide range of queries.
Cora is your digital assistant, available 24/7 to quickly answer your queries. She can help you get things done and guide you to the right place – whether that’s a webpage, an online form, or a chat with an adviser.
Cora can also complete tasks for you when you’re in Digital Banking or the mobile app as well as Bankline. You can even chat to Cora in WhatsApp!
If you need to get in touch...
Whether you have a question about your account, a loan or other business services, click the ‘Chat to Cora’ button to get help. If it’s something Cora can’t solve, she’ll put you in touch with one of our specialists.
Questions you may have
Cost of living support
Visit our hub for help with rising costs. It’s full of useful info on how you could save money now and build resilience for the future.
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Banking that suits you
Bank on the go with mobile banking, enjoy complete control of your business banking with Bankline and more.
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Something wrong?
To put things right, we need to know what’s gone wrong. To make a complaint the simplest way is online.
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Need to reduce your energy costs?
Find out more on the actions you could take to reduce costs. We've partnered with UK companies that could help provide solutions to reduce costs and help you become more sustainable.
Terms, conditions and eligibility criteria apply.
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Message us anytime on WhatsApp
You can now reach us on WhatsApp! Whether you have a quick question or need support with your account, WhatsApp makes it easy and secure.
Add our official WhatsApp number to your contacts +44 345 600 2230. And look for the verified badge next to our contact name when chatting to us.