Voice ID

Yes. The unique characteristics of your voice make it much more secure than a conventional password.

Yes. Having a cold or sore throat doesn’t change the way speech is generated so we will still be able to verify you. If your voice is changed because of medical reasons we will still be able to help – we will just need to verify you in another way.

No. Your voiceprint is not a recording, or something that can be stolen. We store a digital representation of your voice that only works with our system. It can’t be used to gain access to any other system, and no one can use it to make a copy of your voice.

Yes. Just like your fingerprint, your voiceprint is entirely yours. It’s made up of over a hundred different characteristics representing your voice.

Your voiceprint will be stored securely alongside your existing account information.  Everything you need to know about your data can be found in our privacy policy.

You can unenroll at any time by speaking to our Telephone Banking team.

Any customer enrolled for Telephone Banking over the age of 18 can enrol for Voice ID.

If you have third party access or power of attorney on an account of someone you care for, you can use Voice ID to be verified. This will give you access to your accounts and any others you're authorised to manage.