How do I use the Emergency Cash service?
The Emergency Cash service can only be provided to you at the time of card cancellation.
The service allows you to withdraw money from your account using a security code instead of your card.
To use the Emergency Cash service:
- You need to be within the UK
- You must have at least £20 available in your account
- You can withdraw up to £300 from a Royal Bank of Scotland Scotland, NatWest or Tesco cash machine
Remember you'll need to have money available in your account before you can withdraw it.
To report your debit card lost or stolen and use the Emergency Cash service, please call our Card Loss centre straight away.
Card loss centre
0370 600 0459
Lines are open 24 hours a day.
Calls may be recorded.
Daytime calls cost up to 8p plus up to 6p per minute from BT lines Monday to Friday. Calls from other networks may vary.
