Chargeback gives customers the chance of getting their money back if they bought faulty goods, a service wasn't provided, or the company they bought something from went bust and the goods weren't delivered.
We ask for money back from the supplier's bank, not the supplier itself, and the money should come back even if the retailer has gone bust – though this isn't guaranteed.
The total sum the customer paid will be covered by the chargeback scheme, although the minimum amount for Mastercard is £10. There is no minimum for Visa.
You will only get the value of the transaction back that was paid by a card.
You aren't covered for problems that emerge with goods at a later date i.e. a piece of machinery stops working after 2 years.
For credit and charge cards
Call: 0370 909 3701
Relay UK: 18001 0370 909 3701
For debit cards:
Call: 0345 711 4477
Relay UK: 18001 0345 711 4477
