Telephone Banking, Digital Banking and mobile app available to customers aged 11+ with a Royal Bank of Scotland account. App available on compatible iOS and Android devices with a UK or international mobile number from specific countries.
To use Telephone Banking you need to have a Personal account and be registered for Telephone or Digital Banking. You will need your customer number, PIN and password when you call (these are the same as Digital Banking).
With Telephone Banking you can:
Use our automated service to check balances, transfer money and pay bills
Speak with one of our team about your accounts.
If you can't remember your Customer Number, PIN or password then our Support Centre is here to help.
Download the Royal Bank app from your phone or tablet's app store by using the buttons below. If you are on computer, this link will send you a text to get the app.
Open the app and follow the step by step instructions. When asked for your customer number, tap the option for 'What's my Customer Number?'.
Tapping this will register you for Digital Banking and give you a customer number, PIN and Password, which you need for Telephone Banking.
Continue with the steps until you are logged into the app. To call Telephone Banking, tap the 'Help' option along the bottom of your screen and scroll down to 'Contact Us'.
If you prefer texting over calling, you can use the 'Message Us' option within the same Help menu to send us a message instead of calling.
If you don't have a mobile phone or tablet device, you can visit our Support Centre to register for Telephone Banking instead.
Voice ID is a new security feature for Telephone Banking customers. It authenticates you using your voice in our automated system or when you speak to one of our team. This means you don’t have to use your PIN and password when you call us.
Getting started is simple – you just need to be registered for Telephone Banking and speak to one of our team who will be able to enrol you.
Voice ID is available to Telephone Banking customers aged 18 and over.
