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Digital Banking available to customers aged 11+ with a Royal Bank of Scotland account.
Introduction to Digital Banking
Step by step guide to registering
- Go to 'Set up Digital Banking' and start by letting us know if you are a Personal, Business or Credit card customer. Enter your personal and account details. If you don't have your debit card details, just leave this blank and tap 'Next'.
- We’ll then show you your unique customer number. It's used for logging into Digital Banking, registering for the app and when you call us.
- For security, we will send you a one time passcode to the mobile number we hold on file to verify your details. If your mobile number is incorrect, missing or you don't receive a code, you can request for it to be sent by post.
- After you enter and verify your activation code, the final step is to choose your memorable PIN and password which you will use to log in. We will never ask you for your full PIN or password after this point.
After you choose your PIN and password you can now log in to Digital Banking.
Get help with Digital Banking
We offer a free and personal service called 'Digital Lessons' for anyone unsure how to use Digital Banking.
It lets you speak to a Community Banker who will help you learn how to bank from home and is available to every Royal Bank customer.
We use a video communications company called Zoom to provide safe and secure video calls. If you're joining on your phone or tablet, you’ll need to download the Zoom app to take part in our Digital Lessons.
Do even more with our app
Our app is just like having the bank in your pocket and is very similar to Digital Banking, except it's got some features that Digital Banking doesn't have.
The app is available for phone and tablet devices. If you don't have Digital Banking yet, you can download the app and register for both services at once.
Download the app
- On your mobile or tablet, open the camera and point your device at the QR code.
- A link will pop up, tap this, and you’ll be taken straight to download the app.
Not able to scan the QR code?
You can still download the app by following the below instructions:
- On your mobile or tablet, go to the App Store if using Apple or Google Play if using Android.
- Search for 'Royal Bank of Scotland'.
- Tap to download the app.
Get the app
Experience the quickest way to manage your money.
Get the app
Experience the quickest way to manage your money.
App available to customers aged 11+ using compatible iOS and Android devices and a UK or international mobile number in specific countries.