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Sending us documents
What documents do I need to send to you?
Death Certificate
If you've already told us about a death, we'll need to see this before we can write to you about the estate.
If you don't have the Registrar's issued death certificate yet, you can send us one of the below:
- Coroner's Death Certificate
- Interim Death Certificate
- Solicitor Death Verification Form
- Foreign Death Certificate.
Will & Codicil
Before we can release our late customer's account information, we’ll need to see either the original or a certified copy of the signed, dated and witnessed will & codicil.
Proof of Identification
If you're not a customer with us, we’ll need your photo ID and proof of address.
Other documents we might need
We’ll let you know if we need additional documents, which could be:
- Proof of name change
- Letter of renunciation
- Grant of Representation (England & Wales)
- Certificate of Confirmation (Scotland)
- Account Closure form (PDF 157KB).
Documents issued outside the UK?
If your documents are issued outside the UK or are not in the English language, we will need a certified translation. Please visit our Documents issued outside the UK page for more information.
ID documents we can accept
If you’re not a customer with us, we’ll need to see your proof of identity and proof of address.
To understand what ID documents we accept, follow the buttons below.
If your ID documents are issued outside UK, please go to Documents issued outside the UK.
ID documents we accept by email
If you'd like to email us ID documents, they must meet the following requirements:
- Documents are in one of these formats; PDF, JPEG, JPG, BMP; DOC, DOCX, GIF, PNG, or TIF.
- Photo of documents must be readable and in colour with the whole document visible on the photo.
Find out how to email us documents.
Proof of ID
Please provide one item from the list below. It must show your full name.
To be accepted, the following criteria must be met:
- Be the original document.
- Name and date of birth match what you've provided.
- Be valid and have a future expiry date.
- EU Passport must be issued from an EU member country or Iceland, Norway, Lichtenstein, or Switzerland.
- Non-UK/EU Passport must be supported by a VISA with more than 6 months left to run, and C visit visas aren’t accepted.
We CAN'T accept Temporary Passport
To be accepted, the following criteria must be met:
- Name and date of birth match what you've provided.
- Be valid and have a future expiry date.
- Issued from an EU member country or Iceland, Norway, Lichtenstein, or Switzerland.
- Clearly state the country of issue.
We no longer accept Romanian National ID cards.
We can only accept the following driving licences:
- UK full photocard driving licence
- UK provisional photocard driving licence
- UK HGV/ Motorcycle Licence Photocard
To be accepted, the following criteria must be met:
- Must be valid and have a future expiry date.
- Name, address and date of birth match what you've provided.
- Must state the date of birth in the driving licence number.
- Contain a photograph of you.
Can be used as both proof of ID and proof of address ONLY if the address on the ID matches the address provided.
To be accepted, the following criteria must be met:
- Be valid and have a future expiry date.
- Name, address and date of birth match what you've provided.
- Be issued from an EU member country or Iceland, Norway, Switzerland, or Lichtenstein.
To be accepted, the following criteria must be met:
- Be valid and issued by the British Armed Forces.
- Name and date of birth match what you've provided.
- Contain a photograph of you.
To be accepted, the following criteria must be met:
- Name and date of birth match what you've provided.
- Contain a photograph of you.
To be accepted, the following criteria must be met:
- Be valid and issued by the Northern Irish Electoral Office.
- Name and date of birth match what you've provided.
- Contain a photograph of you.
To be accepted, the following criteria must be met:
- Be valid and in date (Travel Scotland Passes without a date can still be accepted).
- Name and date of birth match what you've provided.
- Contain a photograph of you.
- Be a pass providing free or preferential rates for travel on public transport.
- Issued by a government, council, or local authority.
- Prove that you’re over 60 or have reached a pensionable age, or have an eligible disability.
Can be used as proof of ID ONLY if you can provide one of the following proof of address documents:
Credit Union Statement
Mortgage Statement/Solicitor Mortgage correspondence
Local council/housing authority tenancy agreement
HMRC letter
Utility bill
Bank statements
Council Tax bill
Full or provisional UK driving licence
We can only accept the following cards:
- Young Scot Card
- Transport Scotland Card
- Citizen Card
- Portman Group Card
- Validate UK Card
To be accepted, the following criteria must be met:
- To use it as proof of ID, you must be on or under the age of 20 and you have no other forms of ID.
- Name and date of birth match what you've provided.
- Have a 'PASS' hologram on it.
- Contain a photograph of you.
Your HMRC letter must be either:
- HMRC Notice of Tax Coding Letter.
- National Insurance Confirmation Letter.
If you're using HMRC Notice of Tax Coding Letter, then the letter must:
- Be the original mailed letter.
- Name and address match what you've provided.
- Include either Date of Birth or National Insurance Number (NINO).
- Be for the current or previous tax year.
If you're using this National Insurance Confirmation Letter, then the letter must:
- Be the original mailed letter.
- Name and address match what you've provided.
- Include either Date of Birth or National Insurance Number (NINO).
- The letter doesn't need to be dated but if it is then it must be within the last 12 months.
We CAN'T accept:
- P60s or P45s letters
- Letters from 'Job Centre' confirming National Insurance number
Can only be used as proof of identity or proof of address. Not both
Your Benefits Agency Notifications must be either:
- A benefit letter from Department for Work & Pensions (DWP), Jobcentre Plus or Universal Credit issued within the last 12 months and be valid for current or future benefits.
- A letter from the Job Centre or Department of Work & Pensions (DWP) your National Insurance number dated within the last 12 months.
To be accepted, the following criteria must be met:
- Original letter addressed to you.
- Name and address match what you've provided.
We CAN'T accept these as proof of identification for other parties named within the document.
We CAN'T accept EStatements, PDF or internet printed statements
Can only be used as proof of identity or proof of address. Not both.
Proof of Address
Please provide one item from the list below. It must show your name and full address.
To be accepted, the following criteria must be met:
- Dated within the last 6 months.
- For a personal account in your name.
- Original mailed statements.
- Name and address match what you've provided.
We CAN'T accept:
- A business account statement
- Credit card statement
- Investment statement
- Store card statement
- Front office/back office/teller prints/mini statements
To be accepted, the following criteria must be met:
- Original mailed invoice.
- Dated within the last 12 months.
- Be for the property you reside at.
- Match the exact address used when corresponding with us.
We CAN'T accept:
- Invoice for another property you are responsible for correspondence only
- Invoice for a property which you are not residing at
To be accepted, the following criteria must be met:
- Original mailed bill/statement.
- Must have been sent to your address.
- Name and address match what you've provided.
- Dated within last 6 months.
We CAN'T accept:
- Invoice for another property you are responsible for correspondence only
- Invoice for a property which you are not residing at
- Mobile phone bill
- Mobile Internet data bill
- A delivery bill for oil, coal, logs etc.
- TV Licence
To be accepted, the following criteria must be met:
- On company headed paper.
- Original mailed statement.
- Name and address match what you've provided.
- Dated within last 12 months.
We can only accept the following agreements:
- A Current Local Council Tenancy agreement
- Housing Association Tenancy agreement
- Valid Temporary Tenancy agreement
To be accepted, the following criteria must be met:
- Original mailed agreement.
- On company headed paper.
- Dated within last 12 months.
- Your full name and address are mentioned in the agreement to reside at that address.
We CAN'T accept:
- Fully handwritten agreements. Only your full name and full residential address can be handwritten on this document.
- Private Tenancy agreements
- Letting Agency agreements
To be accepted, the following criteria must be met:
- Original mailed agreement.
- Credit Union is regulated.
- On company headed paper.
- Dated within last 6 months.
- Match the name and address what you've provided.
Your HMRC letter must be either:
- HMRC Notice of Tax Coding Letter.
- National Insurance Confirmation Letter.
If you're using HMRC Notice of Tax Coding Letter, then the letter must:
- Be the original mailed letter.
- Name and address match what you've provided.
- Include either Date of Birth or National Insurance Number (NINO).
- Be for the current or previous tax year.
If you're using this National Insurance Confirmation Letter, then the letter must:
- Be the original mailed letter.
- Name and address match what you've provided.
- Include either Date of Birth or National Insurance Number (NINO).
- The letter does not need to be dated but if it is then it must be within the last 12 months.
We CAN'T accept:
- P60s or P45s letters
- Letters from 'Job Centre' confirming National Insurance number
Can only be used as proof of identity or proof of address. Not both
Your Benefits Agency Notifications must be either:
- A benefit letter from Department for Work & Pensions (DWP), Jobcentre Plus or Universal Credit issued within the last 12 months and be valid for current or future benefits.
- A letter from the Job Centre or Department of Work & Pensions (DWP) your National Insurance number dated within the last 12 months.
To be accepted, the following criteria must be met:
- Original letter addressed to you.
- Name and address match what you've provided.
We CAN'T accept these as proof of identification for other parties named within the document.
We CAN'T accept EStatements, PDF or internet printed statements
Can only be used as proof of identity or proof of address. Not both.
To use an Address Verification letter as proof of address, you must:
- have a valid email address and UK mobile number.
- Live at a personal address, not a hotel.
- provide one of the following proof of ID documents:
- Valid UK/EU/EEA driving licence
- Valid passports (UK/EU/EEA/foreign)
- Valid Military ID card
- Valid Biometric Residence Permit
To be accepted, the following criteria must be met:
- Must be the original mailed letter.
- On company headed paper.
- Signed, dated with full name and contact number of the issuer
ID documents we accept by post
You can send us your ID documents by post, but sending original documents isn't secure as they can get lost. We can't accept any original photo ID by post, so please send us a certified copy instead.
Find out how to send us documents by post.
Proof of ID
To be accepted, the following criteria must be met:
- Certified copy of the original document.
- Name and date of birth match what you've provided.
- Be valid and have a future expiry date.
- EU Passport must be issued from an EU member country or Iceland, Norway, Lichtenstein, or Switzerland.
- Non-UK/EU Passport must be supported by a VISA with more than 6 months left to run, and C visit visas aren’t accepted.
We CAN'T accept Temporary Passport.
We CAN'T accept the original document by post.
To be accepted, the following criteria must be met:
- Certified copy of the original document.
- Name and date of birth match what you've provided.
- Be valid and have a future expiry date.
- Issued from an EU member country or Iceland, Norway, Lichtenstein, or Switzerland.
- Clearly state the country of issue.
We no longer accept Romanian National ID cards.
We CAN'T accept the original document by post.
We can only accept the following driving licences:
- UK full photocard driving licence
- UK provisional photocard driving licence
- UK HGV/ Motorcycle Licence Photocard
To be accepted, the following criteria must be met:
- Certified copy of the original document.
- Must be valid and have a future expiry date.
- Name, address and date of birth match what you've provided.
- Must state the date of birth in the driving licence number.
- Contain a photograph of you.
Can be used as both proof of ID and proof of address ONLY if the address on the ID matches the address provided.
We CAN'T accept the original document by post.
To be accepted, the following criteria must be met:
- Certified copy of the original document.
- Be valid and have a future expiry date.
- Name, address and date of birth match what you've provided.
- Be issued from an EU member country or Iceland, Norway, Switzerland, or Lichtenstein.
We CAN'T accept the original document by post.
To be accepted, the following criteria must be met:
- Certified copy of the original document.
- Be valid and issued by the British Armed Forces.
- Name and date of birth match what you've provided.
- Contain a photograph of you
We CAN'T accept the original document by post.
To be accepted, the following criteria must be met:
- Certified copy of the original document.
- Name and date of birth match what you've provided.
- Contain a photograph of you
We CAN'T accept the original document by post.
To be accepted, the following criteria must be met:
- Certified copy of the original document.
- Be valid and issued by the Northern Irish Electoral Office.
- Name and date of birth match what you've provided.
- Contain a photograph of you.
We CAN'T accept the original document by post.
To be accepted, the following criteria must be met:
- Certified copy of the original document.
- Be valid and in date (Travel Scotland Passes without a date can still be accepted).
- Name and date of birth match what you've provided.
- Contain a photograph of you.
- Be a pass providing free or preferential rates for travel on public transport.
- Issued by a government, council, or local authority.
- Prove that you’re over 60 or have reached a pensionable age, or have an eligible disability.
We CAN'T accept the original document by post.
Can be used as proof of ID ONLY if you can provide one of the following proof of address documents:
Credit Union Statement
Mortgage Statement/Solicitor Mortgage correspondence
Local council/housing authority tenancy agreement
HMRC letter
Utility bill
Bank statements
Council Tax bill
Full or provisional UK driving licence
We can only accept the following cards:
- Young Scot Card
- Transport Scotland Card
- Citizen Card
- Portman Group Card
- Validate UK Card
To be accepted, the following criteria must be met:
- Certified copy of the original document.
- To use it as proof of ID, you must be on or under the age of 20 and you have no other forms of ID.
- Name and date of birth match what you've provided.
- Have a 'PASS' hologram on it.
- Contain a photograph of you.
We CAN'T accept the original document by post.
Your HMRC letter must be either:
- HMRC Notice of Tax Coding Letter.
- National Insurance Confirmation Letter.
If you're using HMRC Notice of Tax Coding Letter, then the letter must:
- Be the original mailed letter.
- Name and address match what you've provided.
- Include either Date of Birth or National Insurance Number (NINO).
- Be for the current or previous tax year.
If you're using this National Insurance Confirmation Letter, then the letter must:
- Be the original mailed letter.
- Name and address match what you've provided.
- Include either Date of Birth or National Insurance Number (NINO).
- The letter doesn't need to be dated but if it is then it must be within the last 12 months.
We CAN'T accept:
- P60s or P45s letters
- Letters from 'Job Centre' confirming National Insurance number
Can only be used as proof of identity or proof of address. Not both
Your Benefits Agency Notifications must be either:
- A benefit letter from Department for Work & Pensions (DWP), Jobcentre Plus or Universal Credit issued within the last 12 months and be valid for current or future benefits.
- A letter from the Job Centre or Department of Work & Pensions (DWP) your National Insurance number dated within the last 12 months.
To be accepted, the following criteria must be met:
- Original letter addressed to you.
- Name and address match what you've provided.
We CAN'T accept these as proof of identification for other parties named within the document.
We CAN'T accept EStatements, PDF or internet printed statements
Can only be used as proof of identity or proof of address. Not both.
To be accepted, the following criteria must be met:
- Only available for asylum seekers,
- Dated within the last 6 months,
- Name and date of birth match what you’ve provided
- Contain a photograph of you,
- Provide a supporting travel document or immigration status document.
We CAN'T accept a Grant of Status letter (certificate of application letter).
To use UK Birth/Adoption Certificate as proof of ID, you must meet following conditions:
- Be on or under the age of 20
- Have no other forms of ID.
- Have the special circumstances when you're:
- In a Care Home
- In Sheltered Housing
- In permanent Care
- In a Children's Home
- In care and living at home
To be accepted, the following criteria must be met:
- Certified copy of the original document.
- Name and date of birth match what you've provided.
We CAN'T accept the original document by post.
We can accept a Care/Foster Care Agreement as proof of address if:
- You are currently in Foster/Care and 18 or under.
- Your name and date of birth match what you've provided.
We'll need to confirm this information with social worker either over the phone or in Branch.
Can only be used as proof of identity or proof of address. Not both.
To be accepted, the following criteria must be met:
- Be dated within the last 3 months.
- State that you are attending the school and be 18 years old or younger.
- Be addressed to us.
- Be on the school's headed paper or stamped by the school.
- Include your full name, including any middle names.
- Include your address and date of birth.
- Match the detail you’ve provided.
Proof of address
To be accepted, the following criteria must be met:
- Dated within the last 6 months.
- For a personal account in your name.
- Original mailed statements.
- Name and address match what you've provided.
We CAN'T accept:
- A business account statement
- Credit card statement
- Investment statement
- Store card statement
- Front office/back office/teller prints/mini statements
To be accepted, the following criteria must be met:
- Original mailed invoice.
- Dated within the last 12 months.
- Be for the property you reside at.
- Match the exact address used when corresponding with us.
We CAN'T accept:
- Invoice for another property you are responsible for correspondence only.
- Invoice for a property which you are not residing at.
To be accepted, the following criteria must be met:
- Original mailed bill/statement.
- Must have been sent to your address.
- Name and address match what you've provided.
- Dated within last 6 months.
We CAN'T accept:
- Invoice for another property you are responsible for correspondence only
- Invoice for a property which you are not residing at
- Mobile phone bill
- Mobile Internet data bill
- A delivery bill for oil, coal, logs etc.
- TV Licence
To be accepted, the following criteria must be met:
- On company headed paper.
- Original mailed statement.
- Name and address match what you've provided.
- Dated within last 12 months.
We can only accept the following agreements:
- A Current Local Council Tenancy agreement
- Housing Association Tenancy agreement
- Valid Temporary Tenancy agreement
To be accepted, the following criteria must be met:
- Original mailed agreement.
- On company headed paper.
- Dated within last 12 months.
- Your full name and address are mentioned in the agreement to reside at that address.
We CAN'T accept:
- Fully handwritten agreements. Only your full name and full residential address can be handwritten on this document.
- Private Tenancy agreements
- Letting Agency agreements
To be accepted, the following criteria must be met:
- Original mailed agreement.
- Credit Union is regulated.
- On company headed paper.
- Dated within last 6 months.
- Match the name and address what you've provided.
Your HMRC letter must be either:
- HMRC Notice of Tax Coding Letter.
- National Insurance Confirmation Letter.
If you're using HMRC Notice of Tax Coding Letter, then the letter must:
- Be the original mailed letter.
- Name and address match what you've provided.
- Include either Date of Birth or National Insurance Number (NINO).
- Be for the current or previous tax year.
If you're using this National Insurance Confirmation Letter, then the letter must:
- Be the original mailed letter.
- Name and address match what you've provided.
- Include either Date of Birth or National Insurance Number (NINO).
- The letter doesn't need to be dated but if it is then it must be within the last 12 months.
We CAN'T accept:
- P60s or P45s letters
- Letters from 'Job Centre' confirming National Insurance number
Can only be used as proof of identity or proof of address. Not both
We can only accept the following driving licences:
- UK full photocard driving licence
- UK provisional photocard driving licence
- UK HGV/ Motorcycle Licence Photocard
To be accepted, the following criteria must be met:
- Must be valid and have a future expiry date.
- Name, address and date of birth match what you've provided.
- Must state the date of birth in the driving licence number.
- Contain a photograph of you.
Can be used as both proof of ID and proof of address ONLY if the address on the ID matches the address provided.
Your Benefits Agency Notifications must be either:
- A benefit letter from Department for Work & Pensions (DWP), Jobcentre Plus or Universal Credit issued within the last 12 months and be valid for current or future benefits.
- A letter from the Job Centre or Department of Work & Pensions (DWP) your National Insurance number dated within the last 12 months.
To be accepted, the following criteria must be met:
- Original letter addressed to you.
- Name and address match what you've provided.
We CAN'T accept these as proof of identification for other parties named within the document.
We CAN'T accept EStatements, PDF or internet printed statements
Can only be used as proof of identity or proof of address. Not both.
To use an Address Verification letter as proof of address, you must:
- have a valid email address and UK mobile number.
- Live at a personal address, not a hotel.
- provide one of the following proof of ID documents:
- Valid UK/EU/EEA driving licence
- Valid passports (UK/EU/EEA/foreign)
- Valid Military ID card
- Valid Biometric Residence Permit
To be accepted, the following criteria must be met:
- Must be the original mailed letter.
- On company headed paper.
- Signed, dated with full name and contact number of the issuer
We can accept a Care/Foster Care Agreement as proof of address if:
- You are currently in Foster/Care and 18 or under.
- Your name and date of birth match what you've provided.
We'll need to confirm this information with social worker either over the phone or in Branch.
Can only be used as proof of identity or proof of address. Not both.
To be accepted, the following criteria must be met:
- Be dated within the last 3 months.
- State that you are attending the school and be 18 years old or younger.
- Be addressed to us.
- Be on the school's headed paper or stamped by the school.
- Include your full name, including any middle names.
- Include your address and date of birth.
- Match the detail you’ve provided.
ID documents we accept in branch
You can show your ID documents in person by visiting our branches. You need to bring original documents with you. To find your nearest branch, please use our branch locator.
Proof of ID
To be accepted, the following criteria must be met:
- Name and date of birth match what you've provided.
- Be valid and have a future expiry date.
- EU Passport must be issued from an EU member country or Iceland, Norway, Lichtenstein, or Switzerland.
- Non-UK/EU Passport must be supported by a VISA with more than 6 months left to run, and C visit visas aren’t accepted.
We CAN'T accept Temporary Passport.
To be accepted, the following criteria must be met:
- Name and date of birth match what you've provided.
- Be valid and have a future expiry date.
- Issued from an EU member country or Iceland, Norway, Lichtenstein, or Switzerland.
- Clearly state the country of issue.
We no longer accept Romanian National ID cards.
We can only accept the following driving licences:
- UK full photocard driving licence
- UK provisional photocard driving licence
- UK HGV/ Motorcycle Licence Photocard
To be accepted, the following criteria must be met:
- Must be valid and have a future expiry date.
- Name, address and date of birth match what you've provided.
- Must state the date of birth in the driving licence number.
- Contain a photograph of you.
Can be used as both proof of ID and proof of address ONLY if the address on the ID matches the address provided.
To be accepted, the following criteria must be met:
- Be valid and have a future expiry date.
- Name, address and date of birth match what you've provided.
- Be issued from an EU member country or Iceland, Norway, Switzerland, or Lichtenstein.
To be accepted, the following criteria must be met:
- Be valid and issued by the British Armed Forces.
- Name and date of birth match what you've provided.
- Contain a photograph of you
To be accepted, the following criteria must be met:
- Name and date of birth match what you've provided.
- Contain a photograph of you
To be accepted, the following criteria must be met:
- Be valid and issued by the Northern Irish Electoral Office.
- Name and date of birth match what you've provided.
- Contain a photograph of you.
To be accepted, the following criteria must be met:
- Be valid and in date (Travel Scotland Passes without a date can still be accepted).
- Name and date of birth match what you've provided.
- Contain a photograph of you.
- Be a pass providing free or preferential rates for travel on public transport.
- Issued by a government, council, or local authority.
- Prove that you’re over 60 or have reached a pensionable age, or have an eligible disability.
Can be used as proof of ID ONLY if you can provide one of the following proof of address documents:
Credit Union Statement
Mortgage Statement/Solicitor Mortgage correspondence
Local council/housing authority tenancy agreement
HMRC letter
Utility bill
Bank statements
Council Tax bill
Full or provisional UK driving licence
We can only accept the following cards:
- Young Scot Card
- Transport Scotland Card
- Citizen Card
- Portman Group Card
- Validate UK Card
To be accepted, the following criteria must be met:
- To use it as proof of ID, you must be on or under the age of 20 and you have no other forms of ID.
- Name and date of birth match what you've provided.
- Have a 'PASS' hologram on it.
- Contain a photograph of you.
Your HMRC letter must be either:
- HMRC Notice of Tax Coding Letter.
- National Insurance Confirmation Letter.
If you're using HMRC Notice of Tax Coding Letter, then the letter must:
- Be the original mailed letter.
- Name and address match what you've provided.
- Include either Date of Birth or National Insurance Number (NINO).
- Be for the current or previous tax year.
If you're using this National Insurance Confirmation Letter, then the letter must:
- Be the original mailed letter.
- Name and address match what you've provided.
- Include either Date of Birth or National Insurance Number (NINO).
- The letter does not need to be dated but if it is then it must be within the last 12 months.
We CAN'T accept:
- P60s or P45s letters
- Letters from 'Job Centre' confirming National Insurance number
Can only be used as proof of identity or proof of address. Not both
Your Benefits Agency Notifications must be either:
- A benefit letter from Department for Work & Pensions (DWP), Jobcentre Plus or Universal Credit issued within the last 12 months and be valid for current or future benefits.
- A letter from the Job Centre or Department of Work & Pensions (DWP) your National Insurance number dated within the last 12 months.
To be accepted, the following criteria must be met:
- Original letter addressed to you.
- Name and address match what you've provided.
We CAN'T accept these as proof of identification for other parties named within the document.
We CAN'T accept EStatements, PDF or internet printed statements
Can only be used as proof of identity or proof of address. Not both.
To be accepted, the following criteria must be met:
- Only available for asylum seekers,
- Dated within the last 6 months,
- Name and date of birth match what you’ve provided
- Contain a photograph of you,
- Provide a supporting travel document or immigration status document.
We CAN'T accept a Grant of Status letter (certificate of application letter).
To use UK Birth/Adoption Certificate as proof of ID, you must meet following conditions:
- Be on or under the age of 20
- Have no other forms of ID.
- Have the special circumstances when you're:
- In a Care Home
- In Sheltered Housing
- In permanent Care
- In a Children's Home
- In care and living at home
To be accepted, the following criteria must be met:
- Name and date of birth match what you've provided.
We can accept a Care/Foster Care Agreement as proof of address if:
- You are currently in Foster/Care and 18 or under.
- Your name and date of birth match what you've provided.
We'll need to confirm this information with social worker either over the phone or in Branch.
Can only be used as proof of identity or proof of address. Not both.
To be accepted, the following criteria must be met:
- Be dated within the last 3 months.
- State that you are attending the school and be 18 years old or younger.
- Be addressed to us.
- Be on the school's headed paper or stamped by the school.
- Include your full name, including any middle names.
- Include your address and date of birth.
- Match the detail you’ve provided.
To use an Address Verification letter as proof of ID, you must:
- Currently be in Care/Foster Care and be 18 years old or younger,
To be accepted, the following criteria must be met:
- Be dated within the last 3 months,
- Be addressed to the name of our branch where you plan to present your documents (with full address of the branch) and must be addressed to either the branch or a named person who works at the branch,
- Include a reference from local authority,
- Include your full name, including any middle names,
- Include your home address and your full Date of birth,
- Include the following:
- “This is to certify that the above named person is currently in Foster Care with (Name of Local Authority) and is currently supported by (Name of social worker)”
- “We can confirm (Name of foster child) is living at the following address with Registered Foster Carer (Name of Foster Carer) ”
We'll need to confirm this information with social worker either over the phone or in Branch.
Proof of address
To be accepted, the following criteria must be met:
- Dated within the last 6 months.
- For a personal account in your name.
- Original mailed statements.
- Name and address match what you've provided.
We CAN'T accept:
- A business account statement
- Credit card statement
- Investment statement
- Store card statement
- Front office/back office/teller prints/mini statements
To be accepted, the following criteria must be met:
- Original mailed invoice.
- Dated within the last 12 months.
- Be for the property you reside at.
- Match the exact address used when corresponding with us.
We CAN'T accept:
- Invoice for another property you are responsible for correspondence only.
- Invoice for a property which you are not residing at.
To be accepted, the following criteria must be met:
- Original mailed bill/statement.
- Must have been sent to your address.
- Name and address match what you've provided.
- Dated within last 6 months.
We CAN'T accept:
- Invoice for another property you are responsible for correspondence only
- Invoice for a property which you are not residing at
- Mobile phone bill
- Mobile Internet data bill
- A delivery bill for oil, coal, logs etc.
- TV Licence
To be accepted, the following criteria must be met:
- On company headed paper.
- Original mailed statement.
- Name and address match what you've provided.
- Dated within last 12 months.
We can only accept the following agreements:
- A Current Local Council Tenancy agreement
- Housing Association Tenancy agreement
- Valid Temporary Tenancy agreement
To be accepted, the following criteria must be met:
- Original mailed agreement.
- On company headed paper.
- Dated within last 12 months.
- Your full name and address are mentioned in the agreement to reside at that address.
We CAN'T accept:
- Fully handwritten agreements. Only your full name and full residential address can be handwritten on this document.
- Private Tenancy agreements
- Letting Agency agreements
To be accepted, the following criteria must be met:
- Original mailed agreement.
- Credit Union is regulated.
- On company headed paper.
- Dated within last 6 months.
- Match the name and address what you've provided.
Your HMRC letter must be either:
- HMRC Notice of Tax Coding Letter.
- National Insurance Confirmation Letter.
If you're using HMRC Notice of Tax Coding Letter, then the letter must:
- Be the original mailed letter.
- Name and address match what you've provided.
- Include either Date of Birth or National Insurance Number (NINO).
- Be for the current or previous tax year.
If you're using this National Insurance Confirmation Letter, then the letter must:
- Be the original mailed letter.
- Name and address match what you've provided.
- Include either Date of Birth or National Insurance Number (NINO).
- The letter does not need to be dated but if it is then it must be within the last 12 months.
We CAN'T accept:
- P60s or P45s letters
- Letters from 'Job Centre' confirming National Insurance number
Can only be used as proof of identity or proof of address. Not both
We can only accept the following driving licences:
- UK full photocard driving licence
- UK provisional photocard driving licence
- UK HGV/ Motorcycle Licence Photocard
To be accepted, the following criteria must be met:
- Must be valid and have a future expiry date.
- Name, address and date of birth match what you've provided.
- Must state the date of birth in the driving licence number.
- Contain a photograph of you.
Can be used as both proof of ID and proof of address ONLY if the address on the ID matches the address provided.
Your Benefits Agency Notifications must be either:
- A benefit letter from Department for Work & Pensions (DWP), Jobcentre Plus or Universal Credit issued within the last 12 months and be valid for current or future benefits.
- A letter from the Job Centre or Department of Work & Pensions (DWP) your National Insurance number dated within the last 12 months.
To be accepted, the following criteria must be met:
- Original letter addressed to you.
- Name and address match what you've provided.
We CAN'T accept these as proof of identification for other parties named within the document.
We CAN'T accept EStatements, PDF or internet printed statements
Can only be used as proof of identity or proof of address. Not both.
To use an Address Verification letter as proof of address, you must:
- have a valid email address and UK mobile number.
- Live at a personal address, not a hotel.
- provide one of the following proof of ID documents:
- Valid UK/EU/EEA driving licence
- Valid passports (UK/EU/EEA/foreign)
- Valid Military ID card
- Valid Biometric Residence Permit
To be accepted, the following criteria must be met:
- Must be the original mailed letter.
- On company headed paper.
- Signed, dated with full name and contact number of the issuer
We can accept a Care/Foster Care Agreement as proof of address if:
- You are currently in Foster/Care and 18 or under.
- Your name and date of birth match what you've provided.
We'll need to confirm this information with social worker either over the phone or in Branch.
Can only be used as proof of identity or proof of address. Not both.
To be accepted, the following criteria must be met:
- Be dated within the last 3 months.
- State that you are attending the school and be 18 years old or younger.
- Be addressed to us.
- Be on the school's headed paper or stamped by the school.
- Include your full name, including any middle names.
- Include your address and date of birth.
- Match the detail you’ve provided.
To use an Address Verification letter as proof of address, you must:
- Currently be in Care/Foster Care and be 18 years old or younger,
- Use with one of the following documents as proof of ID:
- Passport
- EU/EEA ID Card
- Biometric Residence Permit
To be accepted, the following criteria must be met:
- Be dated within the last 3 months,
- Be addressed to the name of our branch where you plan to present your documents (with full address of the branch) and must be addressed to either the branch or a named person who works at the branch,
- Include a reference from local authority,
- Include your full name, including any middle names,
- Include your home address and your full Date of birth,
- Include the following:
- “This is to certify that the above named person is currently in Foster Care with (Name of Local Authority) and is currently supported by (Name of social worker)”
- “We can confirm (Name of foster child) is living at the following address with Registered Foster Carer (Name of Foster Carer) ”
We'll need to confirm this information with social worker either over the phone or in Branch.
Sending my documents by email?
Preparing to email documents
Please make sure any photos of them you send to us are in colour and readable with the whole document visible on the photo.
You can send us photos of your documents as an attachment to our dedicated email address. If you can't send us a photo of your original documents we can verify copies that have been certified by a solicitor.
Document types we can accept
Please make sure the documents you are going to send to us are in one of these document types; PDF, JPEG, JPG, BMP; DOC, DOCX, GIF, PNG, or TIF.
Please note, we're unable to verify documents that have been sent in any other format or any compressed documents.
Ready to email us?
You need to quote your unique BER reference in the subject field.
If you don't have the unique reference please include the first name, surname, account number and sort code or date of death of the person who has died.
Send your photo attachments to berdocuments@rbs.com
Please note, this is a no-reply email address for sending documents only. Please don't include any text within the email. We won't be able to respond to any questions or queries sent to this email address.
Any questions?
If you have any questions or queries you can speak to us via webchat. We're available Monday to Friday 8am to 6pm.
How else can I send you documents?
In Branch:
If you're in the UK you can show your original documents, including original proof of identification in person. To find your nearest branch, please use our branch locator.
Sending by post:
We recommend any documents you send to us by post are certified. Sending original documents to us by post isn't secure, and we can’t track the return letter, meaning documents could get lost. We can not accept any original photo ID by post.
Please include a cover letter quoting your unique BER reference or the full name and account details of the late customers.
If you're posting us documents from the UK, send them to:
Bereavement Services
PO Box 5612
Manchester
M61 0WN.
If you're posting us documents from outside the UK, send them to:
Bereavement Services
NatWest Bank
Manchester Customer Communications Hub
1 Hardman Boulevard
Manchester
M3 3AQ.
How do I get my documents certified?
The following authorised representatives can certify your documents;
- A Lawyer/attorney (notary public)
- Embassy, consulate, or high commission (excludes British Embassy consulate or High Commission)
- An overseas bank
- An associate or banking correspondent of a NatWest/Royal Bank of Scotland overseas bank
- A subsidiary of NatWest/Royal Bank of Scotland
- An offshore office of NatWest/Royal Bank of Scotland of a subsidiary of NatWest/Royal Bank of Scotland or one of our branches (if visiting the UK).
The certifier will need to provide their full name, business name, business address and business contact number on the certification.