Sending us documents

Death Certificate

If you've already told us about a death, we'll need to see this before we can write to you about the estate.

If you don't have the Registrar's issued death certificate yet, you can send us one of the below:

• Coroner's Death Certificate
• Interim Death Certificate
• Solicitor Death Verification Form
• Foreign Death Certificate.

Will & Codicil

Before we can release our late customer's account information, we’ll need to see either the original or a certified copy of the signed, dated and witnessed will & codicil.

Other documents we might need

We’ll let you know if we need additional documents, which could be:

• Proof of Identification
  
• Proof of name change
• Letter of renunciation
• Grant of Representation (England & Wales)
• Certificate of Confirmation (Scotland)
• Account Closure form(PDF 157KB).
  

Documents issued outside the UK?

If your documents are issued outside the UK or are not in the English language, we will need a certified translation. Please visit our Documents issued outside the UK page for more information.

Preparing to email documents

Please make sure any photos of them you send to us are in colour and readable with the whole document visible on the photo. 

You can send us photos of your documents as an attachment to our dedicated email address. If you can't send us a photo of your original documents we can verify copies that have been certified by a solicitor.

Document types we can accept

Please make sure the documents you are going to send to us are in one of these document types; PDF, JPEG, JPG, BMP; DOC, DOCX, GIF, PNG, or TIF.

Please note, we're unable to verify documents that have been sent in any other format or any compressed documents.

Ready to email us?

You need to quote your unique BER reference in the subject field. 

If you don't have the unique reference please include the first name, surname, account number and sort code or date of death of the person who has died.

Send your photo attachments to berdocuments@rbs.com

Please note, this is a no-reply email address for sending documents only. Please don't include any text within the email. We won't be able to respond to any questions or queries sent to this email address. 

Any questions?

If you have any questions or queries you can speak to us via webchat. We're available Monday to Friday 8am to 6pm.

In Branch:

If you're in the UK you can show your original documents, including original proof of identification in person. To find your nearest branch, please use our branch locator.

Sending by post:

We recommend any documents you send to us by post are certified. Sending original documents to us by post isn't secure, and we can’t track the return letter, meaning documents could get lost. We can not accept any original photo ID by post. 

Please include a cover letter quoting your unique BER reference or the full name and account details of the late customers.

 

If you're posting us documents from the UK, send them to: 

Bereavement Services
PO Box 5612
Manchester
M61 0WN.

If you're posting us documents from outside the UK, send them to: 

Bereavement Services
NatWest Bank
Manchester Customer Communications Hub
1 Hardman Boulevard
Manchester
M3 3AQ.