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Accessibility features in branch
Our branch designs comply with building regulations, BS standards, recommendations under the Equality Act 2010, and are ergonomically considered and validated by third party specialists.
Some key features include:
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Power assisted doors
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Ramps and handrails, where local authorities allow
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Hearing induction loop systems
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Clear directional signage
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Colour and textural contrasts on our flooring to help with navigation
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Our cash machines include Braille labels, raised numbers, and coloured keys for entry and error
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Free translation services for over 50 languages
Tell us more about you
Banking My Way is a service that allows you to tell us more about yourself so that we can provide the right level of support in the future. This additional information can be recorded through the mobile app or Digital Banking, so that each time you interact with us we are aware of your situation.
The Banking My Way service is available to customers aged 16 or over in the mobile app or Digital Banking. For customers under 16, parental consent is required and information must be recorded in branch or over the phone.
24/7 messaging
We're available 24/7 in the mobile app and on the website to support you with questions about day-to-day banking. Just click 'Message us' in the app to get started.
Get an instant answer and be shown how to do things like make a payment, manage direct debits and find recent transactions.
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Relay UK
Relay UK is a free service to help deaf people and those who have hearing loss or are speech impaired to communicate over the phone.
Dial 18001 in front of the number that you want to call and you will be connected to an operator.
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Video Banking
Use your phone, tablet or computer to have a video chat with one of our team.
From a free review of your personal finances to navigating moments of financial difficulty – our colleagues could help you get on top of your finances and reach your goals.
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SignVideo
SignVideo provides on demand interpretation to enable British Sign Language users to have access to telephone banking services.
SignVideo is available Monday to Friday, 8am to 8pm, and Saturdays, 8am to 2pm.
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