Branch closures

We’ve put together a leaflet about each of the branches that are closing, and this will tell you about the alternative ways you can do your banking locally.

Aberdeen St. Nicholas branch (PDF, 314KB)

Bathgate branch (PDF, 317KB)

Cumbernauld Tay Walk branch (PDF, 317KB)

Dundee Kingsway Circus branch (PDF, 315KB)

We’ve put together a leaflet about each of the branches that are closing, and this will tell you about the alternative ways you can do your banking locally.

East Kilbride branch (PDF, 317KB)

Edinburgh Bruntsfield branch (PDF, 313KB)

Edinburgh Leith branch (PDF, 314KB)

Edinburgh Nicolson Street branch (PDF, 314KB)

Glasgow Cardonald branch (PDF, 348KB)

Glasgow Charing Cross West branch (PDF, 334KB)

Glasgow Rutherglen West branch (PDF, 333KB)

Glasgow Sauchiehall Street branch (PDF, 333KB)

We've put together a leaflet about each of the branches that are closing, and this will tell you about the alternative ways you can do your banking locally.

Helensburgh branch (PDF, 317KB)

Holts Farnborough branch (PDF, 331KB)

Inverness Chief Office branch (PDF, 330KB)

Inverness Eastgate branch (PDF, 329KB)

Largs branch (PDF, 318KB)

We've put together a leaflet about each of the branches that are closing, and this will tell you about the alternative ways you can do your banking locally.

New Deer branch (PDF, 318KB)

Newbridge branch (PDF, 313KB)

Wishaw branch (PDF, 451KB)

The way people bank with us has changed dramatically in recent years, with an increased demand for mobile and digital services as customers benefit from a faster and easier way to bank.

While we respond to that demand, we recognise our responsibility to provide customers who feel less able to make use of these services with support for the change. That’s why we are communicating with our customers affected by the closure and proactively contacting vulnerable customers and regular branch users. We must review our branches and make sure they are in locations where customers use them most.

We are committed to providing our customers with 12 weeks notice of a branch closure announcement. You will be advised of the exact closing date through a poster displayed in branch, or via a factsheet available in branch or online. 

A brand new Royal Bank of Scotland branch will be opening in Inverness, replacing both Inverness Chief Office and Inverness Eastgate branches. We will be in touch closer to the time to let customers know details about the new branch and the timings for closing both Inverness Chief Office and Inverness Eastgate branches.

There are lots of ways you can bank with us:

• Instead of coming into a branch you can use your smartphone, tablet or computer to speak to us about our range of products and get a free face-to-face Financial Health Check, wherever you are. Try Royal Bank of Scotland Video Banking, it's easy to use, confidential and secure. You will require a device that has a camera or webcam, and a connection to the internet.
• You can also access all the same everyday banking services at any Royal Bank of Scotland or NatWest branch.
• Easy, quick and secure banking from the comfort of your own home. Securely login, make payments or transfer money between your accounts plus much more using Mobile Banking or Digital Banking. Limits apply.
• Call our telephony teams 24/7, we’re here to help. Contact us on 03457 24 24 24 (Relay UK 18001 03457 24 24 24).
• Use our large free-to-use cash machine network.
• Visit the Post Office where you can use your debit card to take out cash and check your balance, deposit cash and cheques using a barcoded pay-in book or CHIP and PIN debit card.
• We have a dedicated support line set up for customers who are over 60 or are in a period of extended isolation. It's managed by a dedicated team of Customer Care experts and is open from 8am – 8pm, 7 days a week. Call us on 0800 051 4177 (Relay UK: 18001 0800 051 4177) View more support for over 60 customers

App available to personal and business banking customers ages 11+ using compatible iOS and Android devices and a UK or international mobile number in specific countries. Digital Banking available to customers aged 11+ with a Royal Bank of Scotland account.

Video Banking is available on demand 9am – 5pm Monday to Friday and by appointments 8am – 8pm Monday to Friday and 9am – 3pm on Saturdays.  Video Banking may be recorded.

Premier customers can call us on 0333 202 3332 (Relay UK 18001 0333 202 3332).

More support for premier customers

For business banking queries call 0345 600 2230 (Relay UK 18001 0345 600 2230). Business customers can also speak to their bank point of contact.

More support for business customers