What support is available online?

Late payments could impact your ability to get future borrowing, so if you think you’re likely to miss one, it might be worth reviewing your repayment date. You can view and manage all your payment dates quickly and easily in the Royal Bank app.

Here’s how:

• Tap on your loan account.
  
• Select 'View loan details’.
• This will show you how much you should pay and on which day.

To amend the payment date

• Tap on your loan account.
  
• Tap on 'payment options’.
• Tap on 'manage your payment date’.

You may have cancelled your Direct Debit in the past and life can be busy – it’s easy to lose track of what needs paying when. So why not set up a Standing Order from your current account? You can do this on the Royal Bank app.

Here’s how:

• Select the current account you want to set the payment up from.
• Click 'Standing Orders’.
• Choose 'Create Standing Order’.
• Tap on 'Pay someone new' and enter your loan account details – you’ll need to have your loan account, sort code and monthly payment amount handy.

If you’ve missed a payment, the Royal Bank app will let you know what your arrears amount is. Clearing this is easy to do in the app.

Here’s how:

• Tap on your loan account.
  
• Select ‘Pay off arrears’.
• We'll guide you through the process, it’s quick and simple.

If you don't have the Royal Bank app, you can find out how to download it below.