Banking with Royal Bank

Setting up fingerprint login and Face ID

What's on this page

App available to customers aged 11+ with compatible iOS and Android devices and a UK or international mobile number in specific countries.

Fingerprint and facial recognition are available on selected devices.

Setting up fingerprint login

Fingerprint login uses your fingerprint as a way of confirming your identity and securely logging you in to our Royal Bank app.

Touch ID is available on selected Apple devices.

Android Fingerprint is available on selected Android devices.

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Your step-by-step guide: Close

Your step-by-step guide:

What you'll need:

Your device

The Royal Bank app downloaded to your device

If you don’t already have Touch ID/ Android Fingerprint set up on your device, you’ll need to do that first.

Here are Apple’s instructions for setting up Touch ID. For Android Fingerprint, please refer to your specific device's instructions.

Log into the mobile app
Tap the profile icon on the very top-right of your app home screen
Go into settings
Enable Touch ID / Android Fingerprint

Enable Touch ID or Android Fingerprint

Enabling this means that you don't need to type your login details every time and helps keep your app secure.

Get the Royal Bank app

Setting up Face ID

Using Apple’s Face ID functionality, you can confirm your identity and log in to the Royal Bank app just by looking at the screen. Because you’re unique, it’s a super secure way of protecting your account.

Face ID is available on selected Apple devices.

Your step-by-step guide

You would need an iPhone X or later model and the Royal Bank app downloaded

If you don’t already have Face ID set up on your device, you’ll need to do that first. These instructions from Apple tell you how to set it up.

Log into the mobile app
Tap the profile icon on the very top-right of your app home screen
Go into Settings
Use toggle to enable Face ID
It will then prompt to Log out of the app. Log back in using the passcode one more time and you'll be prompted to use your Face ID

Supported device list

Helpful videos

To watch helpful videos on getting started and using the app, our Video hub is here to help.

Take me to the video hub