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Updating your app to the latest version

App available to personal and business banking customers aged 11+ using compatible iOS and Android devices and a UK or international mobile number in specific countries.

Why should I update my app?

Benefit from app enhancements

We are always adding new features to our app

The most up to date security

The latest app will always have the most up to date security

Check if you're using the latest app

You could save time by switching on automatic updates meaning the app updates everytime a new version is launched ensuring you always have the most up to date and secure version, or you can manually update your app after each release by following the below steps.

  1. 01

    Using your phone, go to the app store/google play store

  2. 02

    Search 'Royal Bank of Scotland Mobile Banking' 

  3. 03

    There are a few scenarios for what could happen next:

    • It says 'Open' - this means your using the latest version of the app.
    • It says 'Update' - this means you're not currently using the latest version, tap the word update to download the latest version.
    • There's a cloud icon - this is because you used to have the app on your phone, tap the cloud to re-download the app and get started.

How to switch on automatic updates

For Apple devices, follow these steps

  1. 01

    On your iPhone or iPad, go to Settings

  2. 02

    Select your Apple account at the top of the page, usually labelled your name

  3. 03

    Scroll down and tap iTunes & App Store

  4. 04

    Toggle on both Apps and App Updates

Your iPhone will now automatically update apps whenever an update is released. 

Please be aware by switching on auto updates on your device this will automatically update all apps on your device and not just your Royal Bank app. 

For Android devices, follow these steps

  1. 01

    Open the Google Play Store

  2. 02

    Tap on the menu icon at the top left of the screen and then tap 'Settings'

  3. 03

    Tap Auto-update apps then select to update Over Wi-Fi only. (you can choose to change this)

  4. 04

    Go back and tap the menu icon at the top left of the screen and then tap on 'My apps & games'. This will show you all the apps on your phone that currently need updating

  5. 05

    Finally tap on 'Update all' or select individual apps to update. 

Your Android will now automatically update apps whenever an update is released.

Having issues updating your app?

There are a number of reasons why you may not be able to update your mobile app:

Connectivity

Please check that you are connected to the internet, and that you have a good connection strength.

Operating Systems

Our minimum operating system requirements for Android are 7.0 and above, iOS is 15.0 and above.

Device Storage

Please ensure that your device has enough storage capacity to download the latest version of the banking app.