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Banking with Royal Bank
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A directory for your local banking services

Local services

Find your nearest branch Open in new window

Community Pop-ups Open in new window

Find your nearest Mobile Branch Open in new window

Banking Hubs Open in new window

Cash Deposit Machines Open in new window

All your local banking services in one handy place

You can now quickly and easily find your local banking services in one place to help you with banking face-to-face should you need to.

Branch banking

With branch banking you'll be able to deposit cash, make payments and transfers, use our ATMs, cash deposit machines, Coin In Machines, chat to a digital expert and more.

Learn about what you can do in your local branch here.

Can't get to a branch? Book a Video Banking or telephone banking appointment.

Video Banking calls may be recorded and service hours apply. Compatible device required.

Find my nearest branch Open in new window

Planning to visit on a Saturday?

Please see our branch locator for full details of opening hours for your local branch.

On Saturdays, we’ll be here to help you with any enquiries, and you can safely and easily use our automated services to:

Take out cash

Check your balance

Pay in cash or cheques

Pay bills

Transfer money between your accounts

Our counter service is available during weekdays. On Saturdays, our colleagues will be on hand to help you use our automated services.

Withdrawing cash?

Across the UK all of our customers have access to thousands of cash machines to withdraw for free.

Find your nearest free to use cash machine Open in new window

Community Pop-ups

Our Community Pop-ups are available in selected locations for up to twelve weeks after changes to our branch network.

Our friendly advisors are on hand to support you, connecting you to nearby local and digital services.

Learn more about Community Pop-ups

Where are Community Pop-ups available?

Find your local Community Pop-up opening times and location below:

Bathgate (PDF, 134KB)

Cumbernauld Tay Walk (PDF, 134KB)

East Kilbride (PDF, 96KB)

Helensburgh (PDF, 133KB)

Alternatively find your nearest branch, ATM or Post Office using our Locator tool.

What services can a Community Pop-up offer?

Our local colleagues can support with how you bank with us, as well as help with queries about our products and services.

We can provide advice on how to keep yourself safe from fraud and scams and can introduce you to one of our digital lessons delivered by our professionally qualified Customer Support Specialists.

Here’s what we can help you with at our community pop up sites:

online and mobile banking registrations or resets
support around how to make the most of our digital banking services
fraud and scam awareness top tips
info on day-to-day banking at your local Post Office
info about our products and services.

If you’re already registered for our Online Banking services, we can also help with (via your mobile device):

view statements
transfer money between your accounts
view, create, amend Standing Orders
view or cancel Direct Debits
pay bills via Faster Payment (limits apply)
make payments within the UK to new or existing beneficiaries (limits apply)
make an international payment (limits apply)
deposit a cheque (limits apply)
report lost, stolen or damaged cards
close an account
view and email certificates of interest
add or remove a person
find an ATM or Branch
cost of living support
understand your individual needs via Banking My Way.

Community Pop-ups are cashless so if you need to withdraw money or cash a cheque, you’ll need to visit your nearest branch or Post Office. If you are unsure on what you can do at the Post Office, please ask us for more info.

What should you bring to a Community Pop-up?

If you’re already registered for Online or Mobile Banking, please bring your device with you and make sure you know your passcode, Customer Number, PIN and password.

If you’re not registered for Online Banking, would like to register, need to reset your password(s), or would like support without registering for our digital services, please always bring your Debit Card (if you have one) and bring one of these original documents when you visit:

valid full Passport
full UK Driving Licence
UK Provisional Driving Licence
Military ID Card
EU/EEA National ID Card
EU/EEA Driving Licence
Biometric Residence Permit.

Why does Royal Bank have Community Pop-ups?

When we make changes to our branch network, we want make sure there's enough support available in the local community.

We've considered local geography, travel links and journey times to the nearest branch, creating Community Pop-ups in specific locations to continue supporting communities following a branch closure.

Mobile Branches

A Mobile Branch is a bank which comes to you and allows you to do all your usual everyday banking, like making deposits, withdrawing cash and paying bills.

They visit specific locations for up to 5 days a week throughout the year (except Christmas Day and Bank Holidays).

If you have a disability, are elderly or find it difficult to use our services, talk with our team and they’ll be happy to make reasonable adjustments to suit your needs and demonstrate how we can help.

Services and where we visit

Where we visit

Any temporary closures will be updated daily and shown as closed on the Branch Locator.

Ayrshire, Renfrewshire and Inverclyde

Badenoch and Strathspey, Easter Ross and Nairn

Lothian and Borders - Haddington I

Lothian and Borders - Haddington II

Oban

Perth

Skye and Kyle of Lochalsh

South and East Ayrshire

Important information

Please be aware that your payments and transactions may not show on your account immediately. They may need to be processed overnight and your statement will show the date the transaction was completed.

Your payments and transactions could take longer to reach your account or the person receiving the money if the Mobile Branch is delayed due to external factors such as bad weather or traffic.

We'd love to stay but we're here to support all the communities we visit, find more details about when we'll be in your area in our published timetables.

We're sorry, we may not be able to help with larger cash transactions as we limit the amount our Mobile Branches carry.

For more details, please visit a Mobile Branch or by calling our Support Centre on 03457 2424 24 (Relay number 18001 03457 24 24 24) and they'll pass your message on.

Personal banking services

Withdrawing cash from your account
You can withdraw up to £3,000 if you regularly visit our Mobile Branch.

On your first visit, you can withdraw up to £1,999*, with your chip and PIN debit card and identification such as your passport or driving licence. If you'd like a higher sum, please speak with our Mobile Branch team before your visit.

If you don't have a chip and PIN debit card, you can withdraw up to £999 with identification such as your passport or driving licence. You'll only be able to withdraw £50 without a chip and PIN, debit card or identification.

For more details, please visit a Mobile Branch or by calling our Support Centre on 03457 24 24 24 (Relay number 18001 03457 24 24 24) and they'll pass your message on.

* Subject to sufficient funds being available from the Mobile Branch at this time.

Deposits
Please bring your pre-printed pay-in book for paying in cash and cheques.

Personal customers can make maximum cash deposits of £3,000*.

*Subject to the Mobile Branches processing capacity.

Business banking services

Withdrawing cash from your account
You can withdraw a maximum of £1,500, or up to £3,000 by prior arrangement with the mobile branch in person.

Deposits
Business Customers can make maximum cash deposits of £3,000 across the counter or £8,000 in Business Quick Deposit.

Cash exchanges
The maximum coin exchange is £250 as we are limited in the volume of coin we can carry.

Change orders should be requested 48 hours in advance. Please speak to our Mobile Branch team if you require this service.

Unavailable services

Unfortunately, we're unable to process some transactions within our mobile branch service.

The following services can be completed on your Royal Bank mobile app, Digital Banking or in branch:

View, download and print your statements.

Send money abroad.

Opening or closing accounts.

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Mobile Branches available in selected areas. App available to customers aged 11+ with compatible iOS and Android devices and a UK or international mobile number in specific countries.

Digital Banking available to customers aged 11+ with a Royal Bank of Scotland account.

Banking Hubs

We’ve worked with Cash Access UK and other UK Banks to open Banking Hubs.

Personal and Business customers can use Banking Hubs for basic services on Monday to Friday, like:

Making deposits and withdrawals
Balance enquiries
Paying bills.

And a member of our Royal Bank team will be on-hand once a week to help Personal and Business customers with more specific queries, like:

Online and mobile banking
Account maintenance (including registering bereavements, power of attorney and third-party access)
Transferring money or making a payment (limits may apply)
Card management (reporting your card lost/stolen, ordering a replacement and PIN number support)
Fraud and money management support
Registering additional needs you may have to make banking with us easier.

Find your nearest Banking Hub Open in new window

Cash Access UK Cash Deposit Machines

We are working with Cash Access UK and other banks to provide cash depositing services around the UK. These services let Personal and Business customers perform cash deposits up to their RBS limits. You'll need to bring your Chip & PIN card associated with your account to use the service. Charges apply for Business customers only, please see product Terms & Conditions for details.

To find out more about the services and where they are available, please visit the Cash Access UK website for all the details:

Cash Access UK - Deposit Services

Is there something else we can help you with?

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