How do I order a cheque book or credit book using Digital Banking?
Personal current accounts
To order a cheque book or a paying-in book:
- Log in to your Digital Banking service at www.digitalbanking.rbs.co.uk (opens in a new window)
- Select 'Payments & transfers' from the main menu
- Under the 'Credit/cheque books' heading select either 'Order cheque book' or 'Order paying-in book'
- Choose which of your accounts you wish to order against and click 'Next'
- Click 'Confirm' to place your order
Please note: To order a cheque book or paying-in book online you must have previously ordered one for that account through telephone banking.
If the account you are trying to order a cheque book or paying-in book for is not listed, then your cheque/paying-in book preferences have not been recorded for that account and you will need to contact us to place your order.
You can also order a replacement cheque or credit book using Webchat, Mobile Banking (via Secure messaging), in Branch or at one of our ATMs.
Have you met Cora, your digital assistant?
Cora can help you with a wide range of queries, including this one.
Business current accounts
Please note: To order a cheque or paying-in book with Digital Banking or the mobile app, you must have previously ordered one via the digital form (opens in a new window), or with webchat, by speaking to us on one of our business pages (opens in a new window), clicking 'Chat now' and asking us to 'order a cheque or paying-in book'.
If you have access to Digital Banking or the mobile app
To order a cheque book or a paying-in book:
- Log in to your Digital Banking service at www.digitalbanking.rbs.co.uk (opens in a new window)
- Select 'Payments & transfers' from the main menu
- Under the 'Credit/cheque books' heading select either 'Order cheque book' or 'Order paying-in book'
- Choose which of your accounts you wish to order against and click 'Next'
- Click 'Confirm' to place your order
You can also order a cheque or paying-in book with Cora, your digital assistant.
Simply log in, click ‘Help’, then "Chat to Cora" or when on the mobile app, or when on the mobile app, click 'Help', then "Chat to Cora" and ask Cora to 'order cheque or paying-in book'. She'll take the details and process your request.
We will ask for your details and order it for you.
If you haven't got access to Digital Banking or the mobile app
You can order your first and any further cheque books and paying in books using our digital stationery order form (opens in a new window).
The form will ask you for the email addresses of the people with signing permissions on the account.
We'll then email your signatories and ask them to authorise the request by uploading an image of their signature.
For more help managing your account, please visit our managing your accounts hub (opens in a new window).
Learn more about registering for Digital Banking at set up Digital Banking.
