How do I order a cheque book or credit book using Digital Banking?
Personal current accounts
You can order a cheque book or credit book online.
To order a cheque book or a credit book online:
- Log in to your Digital Banking service at www.digitalbanking.rbs.co.uk (opens in a new window)
- Simply type "order cheque book" or "order paying-in book" in Cora, your digital assistant.
- Cora will guide you through the process.
If you have any issues trying to order a cheque or paying-in book please contact us through ‘Chat to Cora’ or telephony.
Telephone banking
Personal - 03457 242424 (overseas +44 131 5498888)
Open 7 days a week 8am-8pm (Automated service 24/7).
Business Customers in Scotland - 0345 6002230 (overseas +44 131 5498888)
Relay UK: 18001 0345 600 2230
Business Customers in England and Wales- 0345 3070900 (overseas +44 131 2420017)
Relay UK: 18001 0345 3070900
Open 24 hours a day.
Calls may be recorded.
Call charge information.
Please have your Customer Number and security number ready as this will enable your call to be answered faster and more securely. These are the same details you use to log in to Digital Banking.
Business current accounts
If you have access to Digital Banking or the mobile app
To order a cheque book or a paying-in book:
- Log in to your Digital Banking service at www.digitalbanking.rbs.co.uk (opens in a new window)
- Simply type "order cheque book" or "order paying-in book" in Cora, your digital assistant.
- Cora will guide you through the process.
You can also order a cheque or paying-in book with Cora, your digital assistant through mobile. Click 'Help', then "Chat to Cora" and ask Cora to 'order cheque or paying-in book'. She'll take the details and process your request.
We will ask for your details and order it for you.
If you haven't got access to Digital Banking or the mobile app
You can order your first and any further cheque books and paying in books using our digital stationery order form (opens in a new window).
The form will ask you for the email addresses of the people with signing permissions on the account.
We'll then email your signatories and ask them to authorise the request by uploading an image of their signature.
For more help managing your account, please visit our managing your accounts hub (opens in a new window).
Learn more about registering for Digital Banking at set up Digital Banking.
