When can I expect to receive back my original identification (ID) documents that I will send?
Your original identification documents will be sent back to you within 14 days.
If you do not received them back 14 days from having sent them to us, please contact:
Application support for Current or Savings accounts
We offer 24/7 application support online via Cora, our digital assistant, and our friendly webchat team. Simply click the Cora button below and ask 'help with my account application' and select the current or savings account.
Have you met Cora, your digital assistant?
Cora can help you with a wide range of queries, including this one.
You can also do this in the mobile app by tapping 'Help' on the homescreen, followed by "Chat to Cora".
Royal Bank of Scotland application helpdesk (Loans, Overdrafts or Credit Cards)
Royal Bank of Scotland application helpdesk
0345 3030 344
Relay UK: 18001 0345 3030 344
Open Monday to Friday 9am - 5pm, closed Sat-Sun.
(Opening hours may vary on Public Holidays)
Calls may be recorded.
Loan or Overdraft - option 3
Credit Card - option 4
