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Explore topics for help with your product

Business account

My personal and business accounts are now displayed separately, why?

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Cheques

How do I pay in a cheque or cash to my current or business account?

How long does it take for a cheque to clear in my account?

How do I pay in a cheque if I’m self-isolating?

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Credit card

How can I do a balance transfer to my credit card?

Can I transfer cash from my credit card to my bank account?

How do I close my credit card account or cancel my credit card?

How do I pay my credit card using Digital Banking?

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Current accounts

How do I open an account?

How do I close an account?

How do I redeem my MyRewards?

How do I set up a standing order?

How do I cancel a direct debit?

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Foreign currency

What is the current rate of currency conversion and how do I order foreign currency?

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Loan

How can I bring all my debts into one place?

How do I close my loan account?

How do I apply for a personal loan?

Can I make an extra payment on my loan?

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Mortgage

How do I book an appointment with a mortgage advisor?

Can I get a Royal Bank of Scotland mortgage?

How do you check your mortgage balance?

Is there an early repayment charge if I switch to a new mortgage deal?

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Private banking

How do I book an appointment with my Premier Banking Manager?

When do I contact my Premier banking manager or call Premier 24?

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Overdraft

How can I increase or decrease my overdraft limit?

How do I apply for an overdraft?

How much will an unarranged overdraft cost?

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Rooster Money

What is the NatWest Rooster Money offer?

How do I sign up to NatWest Rooster Money and what do I need?

How do I get the free subscription to Rooster Card?

How do I pay money into the NatWest Rooster Money account?

Can I see NatWest Rooster Money in my Royal Bank of Scotland app?

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Savings

Where can I find more information on my Child Trust Fund (CTF)?

What is a combined interest rate?

What are your interest rates?

What is a savings goal?

What is Gross interest?

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Three bank cards

How do I open an account?

Our accounts are designed to suit the needs of our customers, whether you need a joint account or you’re under 18. It’s worth noting that depending on if you’re a new or an existing customer, the time it takes to open an account may vary.

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Handy guides for help with your product

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Opening a bank account

If you've got your proof of identity and proof of address documents ready, you can apply for a bank account online today.

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Help with mortgages

Take the first step in buying your first home and see how much you could borrow today.

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Help with paying in cheques

You can now pay in your cheques anytime anywhere with the Royal Bank of Scotland app.

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Rooster Money

Give your kids a head start with the Rooster prepaid debit card for kids.

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