What is the freeze card setting?
If you can't find your debit card, freezing it stops it being used by anybody else. On Digital Banking, as soon as you click the 'Freeze card' button, it'll be frozen instantly. If you are using your mobile app, you can use the 'Card Freeze' setting.
That means there’s no rush to report your card lost or stolen. Instead, you can take some time to look for it.
Freezing your debit card temporarily stops it working:
- at cash machines
- for online payments and purchases
- with Apple and Google Pay
- for card subscriptions (like Netflix)
- with a card reader (e.g. confirm a new payment)
But it still allows direct debits, standing orders and refunds.
