To apply for this account you must be 18+, a temporary UK resident and hold either an in date Biometric Residence Permit, Ukrainian international passport or Ukrainian national ID card (see below for details).
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Bank accounts
Ukrainian refugee account opening
Welcome to the UK
We know this is a difficult time for you and your family and we hope your loved ones are safe.
We're here to help make opening a bank account as simple and straightforward as possible, so we'll be with you every step of the way to help you get started.
App available to customers aged 11+ with a compatible iOS and Android device and a UK or international mobile number in specific countries. Ukrainian mobile numbers not compatible.
Email address
Having an email address set up in your name is helpful. We’ll be able to keep you up-to-date and send you your statements when they’re ready to view online. You’ll also be able to set up email alerts on your account.
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Mobile number
Having a valid mobile number is helpful. You’ll be able to use the mobile app or get full access to Digital Banking. You’ll also be able to set up text alerts or push notifications on your account.
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Step 1
Complete some checks before you apply. Then download the application form and print it off.
Step 2
We recommend having a valid phone number set up in your name. This is not essential, but will help you access your account via Mobile or Digital Banking.
Step 3
Bring the form into your nearest branch, along with a valid form of ID (Biometric Residence Permit, Ukrainian Passport or Ukrainian National ID card).
Need support with your application?
If you need help with completing the application form or if you're unable to print it at home, simply bring your documents to your local branch. Our staff will be happy to help you through the application process, including printing the form for you if needed.
Don't worry if you do not speak English, we have an interpreter service for both Ukrainian and Russian available in our branches. Use the below link to find your nearest branch, and don't forget to bring in the documents we need when visiting.
український переклад
Натисніть кнопку нижче, щоб переглянути цю веб-сторінку українською
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Русский перевод
Нажмите на кнопку ниже, чтобы просмотреть эту веб-страницу на русском языке
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UK charity support for refugees
As well as helping you with your day to day banking, we want you and your family to get the help you may need. Here are a few charities which may be able to help you through this difficult time.
Refugee Council
A UK charity to support refugees entering the country.
British Red Cross
A range of practical support, advice and services for all refugees.
Refugee Education UK
A range of resources to support your child's education in these difficult times.
The above links are to external, third party websites, and we are not responsible for their content.
Frequently asked questions
If you carry on applying, it means you're happy with what's in these documents, including the FSCS information sheet. Please take some time to review, print and/or save the important information.
Once you've applied...
Once your account is open, you'll receive confirmation from us along with your account details and information on accessing your account. You have a number of options to access your account, including Digital Banking and our Mobile app. We've included some useful links below to help get you started.
Get help with budgeting
Need to start budgeting your living expenses in the UK? Our budget calculator can help you work out all the living expenses you will need while in the UK, and how much money you have left for you and your family.
Managing your account
The below link can help you get the most out of your new account. It includes information on our online and mobile banking options, and has Ukrainian and Russian translations for your welcome email.
Safety and security
We want to make sure you have the information you need to protect yourself and your account against fraud. To help you, we have put together some information and support guides on types of fraud to look out for.