I have had an email saying my Royal Bank of Scotland Secure password has been changed. Is this a genuine email?

For some transactions you may be asked to enter the passcode online. You can select whether you wish this passcode to be sent to your mobile, email address or by voicemail to your landline.

Royal Bank of Scotland Secure provides you with additional protection when shopping online at participating merchants, and you should not have received an email asking you to change your password.

If you suspect the email you have received is not genuine, please call Royal Bank of Scotland Secure.

Royal Bank of Scotland Secure
0800 161 5173 (overseas +44 800 161 5173)
Customers with hearing and speech impairments can contact us by Relay UK number 18001 0800 161 5173.
Calls may be recorded.