How do I order a new, replacement or additional card-reader?

If you have not yet ordered a card reader or your card reader is lost, damaged or out of battery power, you can order a new one in Digital Banking. Your replacement will arrive in 3-5 working days, but please allow up to 7 working days.

 

1. Log in to your Digital Banking service at www.digitalbanking.rbs.co.uk (opens in a new window)
2. Select 'Security' from the menu in the 'Using a card reader' section.
3. Select 'Order a card reader' then follow the on screen instructions.

 

Need to make a payment or manage a standing order without a card reader?

With the Royal Bank of Scotland app you can quickly and easily make payments and manage your regular payments without a card reader. Limits and criteria apply.

Find out more about making payments (opens in a new window) using the mobile app.

Find out more about managing standing orders (opens in a new window) using the mobile app.