How long will the item I've requested take to arrive?
We have listed below items you can either order yourself through Digital Banking or with a member of staff.
Timescale| Activation Code | The Activation Code is created automatically. This will either be sent to you by text message or in the post. A text should arrive within 24 hours. If you don't receive a text, the Activation code letter should arrive within 7-10 working days after online enrollment complete. |
|---|---|
| Card-reader (New) | The first card-reader for your account should be with you within 3-5 working days. |
| Card-reader (Replacement) | A replacement card-reader should take 3-5 working days to arrive. |
| Digital Banking only card | Your new online card should arrive within 7-10 working days, and the new PIN should arrive 3 days later. |
| Cheque Book | A cheque book should be received within 5 working days. |
| Credit Book/Paying-in book | A new paying-in book should be received within 5 working days (7-10 working days for a replacement one). |
| PIN Re-advice | Your PIN re-advice should be with you in 3 working days. |
| New debit card | Your new debit card should be with you in 3 working days, and your debit card PIN should arrive the following working day. |
| Replacement debit card | Your replacement debit card should be with you in 3 working days. |
| Statement ordered | If you ordered a statement from us, it should take 5 working days to arrive. |
