How do I cancel a scheduled payment or transfer?
- Log into the mobile app
- Tap ‘Payments’ on the bottom of the home screen
- Make sure the account shown is set to the account where you have scheduled your payment or transfer from. You can swipe to change accounts or tap 'Change account'
- Tap ‘Payment Settings’
- Tap ‘Scheduled payments’
- Tap on the scheduled payment or transfer you would like to cancel
- Tap 'Cancel Payment'
- Tap 'Yes' on the pop up ‘Are you sure you want to cancel this payment’
- The message 'Done' will appear when you’ve cancelled your payment
